Javed Ali

A highly experienced professional who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. Thereby helping them to achieve outstanding resultsthrough passion, innovation and support. Key qualitiesinclude innovation in product range and responsiveness to market trends, as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers.

Having a real passion for retailing, with a strong desire to exceed customer expectations. Currently looking for a suitable position with a exciting retailer who promotesfrom within and rewards achievers.

CLUSTER MANAGER - VENNILA CLOTHING COMPANY PVT.LTD (RAMRAJ COTTON)

(2022-06)

• Developed Strategies for business growth , resulting in increased revenue .
• Improved team efficiency by streamlining processes and implementing best practice in cluster management .

STORE MANAGER - MINISO LIFESTYLES INDIA PVT LTD - SALEM

(2017-12 - 2022-03)

• Quickly determined customers needs, and developed solutionsto meet needs.
• Cultivated and maintained up-to-date industry and technical knowledge of all related fields to better solve customer issues.
• Participated in regional meetings and offered valuable feedback.
• Researched the strategies of competitors and brainstormed new and effective strategies.

STORE MANAGER - SOCH APPARELS INDIA LTD

(2014-11 - 2017-12)

• Remained keenly aware of customer needs and desires.
• Communicated with otherstoremanagers and supervisors.
• Performed trouble-shooting tasksto address multiple challenges.

CUSTOMER SERVICE DESK (CSD) - POWER MEGA MART - SALEM

(2013-08 - 2014-11)

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or servicesto management by collecting customer information and analyzing customer need
• Assist with placement of orders, refunds, or exchanges
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer information
• Identify and assess customers' needsto achieve satisfaction

VISUAL MERCHANDISER - NIKE INDIA COMPANY - SALEM & COIMBATORE

(2009-01 - 2011-08)

• Define, design and implement a creative visual merchandising strategy
• Create appealing and eye-catching visual displays that lead the customer through the entire store
• Produce window displays, signs, interior displays, floor plans and special promotions displays
• Identify key messages and set a clear image of the end result

STORE MANAGER - KHADIM INDIA LTD - SALEM

(2001-05 - 2008-11)

• Deliver excellentservice to ensure high levels of customersatisfaction.
• Motivate the salesteam to meet sales objectives by training and mentoring staff.
• Create businessstrategiesto attract new customers, expand store traffic, and enhance profitability.

S.S.L.C - ST'PAULS HR.SEC.SCHOOL (1999-03) SALEM

DIPLOMA IN MECHANICAL ENGINEERING - MECHANICAL ENGINEERING - V.M.K.V.S.S. (1999-10 - 2001-03) SALEM