Head of IT Department at Sunshine Group of Institutions (2025-08 – Present)
- Develop and implement the institution's IT strategy aligned with academic and administrative objectives.
- Plan and manage the annual IT budget.
- Evaluate new technologies for academic improvement.
- Oversee installation, configuration, and maintenance of networks, and computer systems.
- Ensure availability, scalability, and reliability of IT infrastructure.
- Manage data backup systems, cyber-security, and data recovery plans in case of disasters.
- Implement and support Learning Management Systems (LMS), online examination tools, and digital classrooms.
- Train teachers and students on educational technology tools.
- Supervise IT support staff and ensure smooth day-to-day technical operations.
- Monitor and maintain all hardware, software, and connectivity services.
- Manage user accounts, access control, and troubleshooting requests.
- Manage relationships with IT vendors and service providers.
- Lead IT infrastructure upgrade or digital transformation projects.
- Oversee procurement, installation, and maintenance of assets.
- Help to design, customization, and rollout of the institution's ERP system (covering modules such as admissions, attendance, academics, transport, HR, finance, library, examination, and inventory).
- Collaborate with developers to develop ERP features according to needs.
- Ensure seamless integration between ERP, LMS, and other digital systems.
- Define data migration plans, system testing, and user acceptance procedures.
- Continuously monitor ERP performance, troubleshoot issues, bugs and oversee enhancements.
- Act as the primary liaison between institutional management and ERP developers.
IT - Executive at Captain Agri Machinery Exim LLP (2024-03 – 2025-07)
- Managed and maintained the Company's IT infrastructure, including hardware, networks, servers, and data.
- Firewall Management (Sophos), Rule, Policies, Users Management.
- NAS (QNAP) management to store organization's valuable data.
- Monitored CCTV networks and upgraded hardware
- Data backup and recovery of user's devices.
- IT asset allocation to newly onboard employees with company norms.
- Network Printer Management as well as monitored the performance of device.
- Managed MS365 users and policies.
- Managed Software licensing (Purchasing and Renewing).
- Ensured that different systems (ERP, HRMS, etc.) are integrated effectively to improve operational efficiency.
- Vendor Management and negotiations of contracts for IT services as well as procurement of IT asset.
- Managed IT projects, to make sure they are completed on time, within budget, and meet the intended objectives.
- Helped IT support team to provide efficient and responsive support to employees and users.
- Helped users to solve day-to-day issues related to printing, internet usage, hardware and software.
Network Administrator at Darshan University (2018-08 – 2024-02)
- Managed and Maintained Firewall (Sophos XG2100)
- User creation, deletion, updating for students, staff and management.
- Created Internet access policies and rules.
- Managed and Maintained NAS System (Synology)
- Installed, configured, and maintained LAN, WAN, Wi-Fi networks, routers, switches, and firewalls.
- Monitor network performance and ensure maximum uptime.
- Maintain structured cabling and network infrastructure.
- Provided support to staff, faculty, students, and labs for, Network connectivity issues, Email & internet access, Printer and sharing problems.
- Maintained ticket logs and ensure timely resolution.
- Maintained documentation of Inventory (Deadstock Count and management).
- Co-ordinated with CCTV and ISP vendors.
- Created and maintained Computer labs for students.
- CCTV Recording and maintenance for University exams.
- Antivirus, patches, and security updates.
- Setup and update routers, switches, wireless controllers, VPN devices, etc.
- Configure permissions, authentication systems, network shares, and directory services.
