Jaya M

Experienced Client Service and Hospitality Professional with over 17 years of experience across aviation, hospitality, workplace experience, guest relations, and client-facing operations. Proven ability to deliver exceptional customer experiences, manage stakeholder relationships, coordinate teams, and maintain high standards of service excellence, compliance, and professionalism.

Client Ambassador - Jones Lang LaSalle (JLL)

(2019-12 - 2022-11)

• Managed front-office and client-facing operations, ensuring a professional and welcoming workplace environment.
• Acted as the first point of contact for visitors, clients, and stakeholders.
• Coordinated visitor management, meeting room support, and workplace hospitality services.
• Maintained compliance documentation, reports, records, and audit requirements.
• Resolved client concerns promptly while ensuring a high standard of customer satisfaction.
• Collaborated with internal departments to support operational efficiency and service delivery.

Cabin Supervisor - Jet Airways

(2005-06 - 2019-05)

• Supervised cabin operations and ensured compliance with aviation safety regulations and company standards.
• Led and coordinated cabin crew members to deliver exceptional passenger experiences on domestic and international flights.
• Conducted pre-flight briefings and managed onboard service operations.
• Handled passenger concerns professionally and maintained service excellence under demanding conditions.
• Trained and mentored junior crew members on safety procedures and customer service standards.
• Maintained flight documentation and coordinated effectively with cockpit and ground operations teams.

Brand Ambassador - Jet Airways (Etihad Airways Team)

(2015-08 - 2016-04)

• Represented Jet Airways while working closely with the Etihad Airways team.
• Supported customer engagement initiatives and maintained premium service standards.
• Strengthened brand image through professional customer interactions and relationship building.

Brand Ambassador (Special Assignment) - Jet Airways in Gulf Air

(2009-01 - 2009-02)

• Represented Jet Airways during a special international assignment with Gulf Air.
• Supported customer engagement and brand representation while maintaining service quality standards.

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