Operations Officer - SBI FACTORS LIMITED
(2025-02 - 2026-03)
- Scrutiny and processing of transaction documents in the Loan Management System for Domestic Factoring, Bill Discounting, Reverse Factoring, Domestic LC.
- Preparing Discrepancy Sheet.
- Following up for discrepancies with client for rectification dispatch.
- Maintaining TAT for disbursements.
- Daily Cheque Deposition & NACH presentation.
- Updating of PDCs in Database & maintaining the Physical PDCs records.
- Sorting and depositing cheques for clearing in bank.
- Handling of bounced Cheques & NACH.
- Sending confirmation letter to the debtors.
- Online TReDS platform transaction processing and reconciliation.
- Realization processing and reconciliation.
- LCBD Loading.
- Bill Processing of Platforms like LivFin, Credable and Vayana.
- Resolving discrepancies related to trade documents.
- Knock of daily TREDS invoices in receivable ledger as payment received.
- Allocation of Online TREDS invoices in system received by various platforms.
- Managing daily reports sent to the management.
- Update Team Manger if any irregularities in daily operational activities observed potential fraudulent or illegal activity.
Pan India Customer Query Manager - BOB Financial
(2022-01 - 2022-09)
Responsible for managing Pan India customer query
- Handle customer queries and complaints effectively and efficiently.
- Work with responsibility and accuracy within the defined TAT.
- Be an integral part of the Team and should have readiness to learn new things.
- Acquainted with the Credit Card Industry and the offerings of the peer.
- Effectively manage Vendors and activities related to them.
- Liaison with Internal and external customers.
- Adhere to the internal & external policies and guidelines.
Retail Analyst/Assistant Manager - Standard Chartered Bank
(2017-01 - 2019-04)
Responsible for managing pan India third party sales documentation profile
- Reporting to Regional Manager & Line Manager Assurance & Channel Effectiveness for the position is responsible for Pan India
- Sales Governance (SG) Database, Issuance of SG Codes & Sales Id.
- Linking the Centralized SG Database to other MIS like Fraud Risk Management (FRM), Client Experience (CE), Learning Academy
- Pan India SG Headcount Analysis
- Managing TPS Database: Updating New Joining, Exit, Transfer details received from business
- Updating various changes like role change, segment change, contact no. etc. received from business
- Data mart id - Issuing and Terminating: Create Data mart id for all new joiners
- Issue data mart id to the staff and respective LM Terminate Data mart id for Quit staff
- Updating D1R/Up-skilling Product Training Details: Map D1R and Up-skilling product training details received from Sales Academy / Training in TPS base
- Mapping Fraud and Warning instances against staff from FRM Report: Mapping FRAUD warning and termination instance from FRM report monthly received from Audit Managers.
- Background Verification: NORKOM checks post successful validation releases a unique SG code for the staff. In case of any negative checks SG code will not be issued & same will be communicated by SG team to TPS partner.
- AIP: We are managing AIP only for Tps Only Support/TL/Manager can have access to AIP
- Preparing MIS reports for AIP ids, Terminating AIP id for Quit staff
- Weekly incremental data too, weekly Active Base, pending Base
- Ensure full compliance with the group / country referrer policy.
- Ensure full state of readiness to face surprise audits.
- To drive the compliance culture down the line.
- To adhere to the Gifts and Entertainment Policy.
Audit Compliance Support Officer - Standard Chartered Finance Limited - Mumbai, India - Mumbai, India
(2012-10 - 2017-01)
Responsible for coordination with a team of 100+ Staff direct and indirect employees
- Timely and effective co-ordination with all units so that business objectives are driven and processes adhere to.
- Adherence of KYC CDD, Zero Tolerance, Fraud, Mis-Selling in my unit.
- Ensuring Money Laundering prevention to be adhere for the unit.
- To comply with all applicable money laundering prevention procedures and, in particular, report and suspicious activity to the unit.
- Facilitating Onboarding (Pre joining formalities, joining formalities up to Employee Id creation.) Timely handling of employee transfer, confirmation, staff loan and other activity
- Timely completion of resignation process and statutory compliances.
- Conduct the hiring process (sourcing, testing, interview, selection, offer making) as per the guidelines
- To ensure a timely generation of employee numbers, completion of Joining Formalities and Confirmation Processing for new employees
- To ensure that suitable Reward & Recognition platforms are identified and launched as per Business Requirements
- Assist in Recruiting people on the basis of head count
- End to end c ompletion of the new j oiners and exit formality Ensure employee enga gement by ensuring through follow-up on actionable and impact planning sessions conducted.
- Ensure that all HR activities are in place for all staff i.e. pre-joining formalities and post-joining formalities.
- Assist staff with regard to Loans, confirmations, Leaves, Headcount, Medical reimbursements, salary certificate, Headcount.
- Assist resigned staff with all the HR formalities
- IT Asset Inventory Stock
- Stationery Inventory Stock
- Co-ordinate Access Cards
- Co-ordinate and ensure Replacement/repairs of Hardware
- Assist staff whenever - PC/System Issues, Phone Issues, Extension Issues, window login issue, customer connect issue.
- Getting extensions updated in Proteus/Avaya/Outlook
- Raising Rms requests for access for new and existing staff.
- Monthly Payroll confirmation
- Review Staff access control periodically
- Preparing Business Continuity Plan (BCP), BIA, and BCPTR on timely basis.
- Documenting the results of all tests, exercises, and assessment, circulating the approved plan in our unit
- Taking care of Admin Coordination
- Assist in defining a robust Performance Management Process
- Understand and adhere to the DSR policy.
- Implement the HR standards on all channels being used.
- Ensure the H & S standards are as health & Safety as per standard norms.
- Arms length directives and processes are followed
- Compliance with regulatory requirements
- Partner Training unit and HR to ensure all sales staff in the team are trained on CDD, AML, Mis-selling.
- Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
- Ensure adherence to all the customer outcomes required by Financial Services Authority.
- Additional responsible as First Aider & Fire Marshal also responsible as Department Continuity Coordinator of our unit
Contact Point Verification Officer – Credit Cards Outbound - Standard Chartered Finance Limited – Mumbai, India - Mumbai, India
(2012-10 - 2013-03)
- Provide customer service both internal and external stakeholders. Ensure RBI and internal compliance matrix are adhered to.
- Track for 6 FEMI (First EMI's in the loan life cycle) and ensure nil bounce
- Assisting in preparation of MIS reports for review by senior management
- Any other activity and responsibilities assigned by the Bank would perform actively
- Tele verification activities and follow up with Field Investigation Agency for Report updating.
- Maintaining credit TAT
- Responsible for performing high quality CPV calls to ascertain both willingness of the customer
- Verification of all the Documents like Disbursement Memo Credit Appraisal Memo, Loan Agreement, Repayment As Per original approval
Customer sales Relationship Officer (CASA) - HDFC BANK
(2010-12 - 2011-07)
- Approach clients for various Current A/c & cross selling on other products.
- Visit client in person & guide about the various documents & other related queries.
- Approach clients for appointments.
- Keeping a record of CBDT data.
- Preparing DSR (daily sales reports)
Officer - BOB Cards
(2004-08 - 2009-10)
- Attending incoming calls updating the clients the status of their credit cards transferring th eir call to various department regarding as per their query.
- Updating of shipment delivery & status of the credit cards.
- Maintaining and tracking record for old & new credit card pins generation & regeneration of new pin issuance
- Attending the walk-in clients.
- Updating the client about the submission of various documents through fax mode
- Maintaining MIS report & updating client queries during inbound calls i.e.: hot listing , de -blocking recreation of their cards & pins through hard & soft copy.
- Sorting of hard & soft copy & maintaining stationery.
- Providing reverts on mail to clients and concerned department about their different queries.
- Maintaining the track of recovery from clients & other branches.
- Force matching process in Finacle software.
- Regeneration of recreated cards & pins.
- Destroying the new card & pins due to embossing mistakes etc.
