Data Analyst - Jacobs - Gurugram, India
(2022-09)
- Data management (Salesforce CRM): Manage data integrity within salesforce CRM, including data imports, deduplication, cleansing, and ongoing maintenance to ensure accuracy and completeness.
- Reporting & Dashboards (Excel, Salesforce CRM, CRM analytics, Power BI): Design reports and dashboards to provide insights into sales forecasts & sales performance based on historical data & pipeline analysis achieving a 95% data accuracy rate when reconciled & helped in optimizing resource allocation & goal setting.
- User training & support: Provide training and support to 100+ salesforce CRM users across the organization, including onboarding new user & addressing user questions and issues. Facilitating the use of data governance process across APAC region effectively driving increase in CRM adoption by users approx 40% & 50% decrease in support requests.
- Requirement gathering: Collaborate closely with stakeholders translating their business requirements into technical solutions within salesforce achieving 90% sales team satisfaction rating and reducing average resolution time by 80%.
- Process optimization: Identify Salesforce metrics for Data reliability, Budget & Proposals process improvements & streamline Reviews approval workflows which helped in Reducing the overspent of Budget & timely Review Submission & Approval as well as closing of Opportunities & client due diligence process.
- Compliance & governance: Serve as a point of contact for APAC region, collaborated with cross functional teams, salesforce admins & internal stakeholders to organize process that fulfill data governance objectives ensuring compliance with data privacy regulations (e.g., GDPR, CCPA) and company policies related to data security & governance frameworks.
- Automate process: Desi approval workflows using Power automate in order to track the data extraction request & manage the approval authorities resulting in a decrease in manual requests recording by 50%.
- Documentation: Maintaining documentation of data governance models, data dictionaries, data processes, sop on SharePoint & keeping it updated with any changes or enhancements.
Jr. Data Governance Associate - MongoDB - Gurugram, India
(2021-10 - 2022-07)
- Worked on ETL processes - insert, update, delete, duplications, account merging, purging, campaigns, contacts, and opportunity movements, as well as used Demand tools and data wizarding tools such as Dataloader.
- Maintained difficult salesforce account hierarchies, reviewing sub accounts to resolve whether they should be kept, merged, or purged.
- Assisted business stakeholders across the organization to support their data requirements which helps them monitor Pipeline & backlog projects.
- Worked on RPA & UI Path automation techniques to identify data duplicity & data cleanup exercises
- Worked on market research tools to analyze market trends & client due diligence using various tools like ZoomInfo, InsideView, Crunchbase, Linkedin Sales Navigator, D&B.
- Actively identified operational issues and work across sales ops and cross-functional teams to design/implement solutions to reduce friction in the sales process.
Business Development Manager - Kompanions - Gurugram, India
(2020-11 - 2021-08)
- Facilitated bidding on various portals for revenue generation through freelance portals like upwork, freelancer, guru, PPH & negotiated with clients to get bids down to reasonable offers.
- Won The Rising STAR Award in the quarter for generating 10,000-13,000$ of revenue in quarter end.
- Writing web content, RFI, RFQ, RFP (Handling All sorts of proposal writing).
- Tracked project performance to analyze successful completion of short & long term goals.
- Managed all communication with international clients to convert all bids.
