Manager — Fiber Operations at Excel Telesonic India Pvt Ltd (Cloud Extel, a Bombay Gas Venture) (2021-10 – Present)
- Orchestrated operations of 3 Field Response Teams (FRT) across South Mumbai (SOBO), maintaining fiber network uptime within SLA.
- Engineered and deployed new OFC projects, nodes, and rings to meet evolving network demand and capacity.
- Conducted root-cause analysis of recurring fiber cuts and implemented proactive remediation strategies.
- Designed and executed network outage plans to minimize losses from joint compound degradation and bend-induced attenuation.
- Spearheaded aerial cable deployment to mitigate disruption from road expansion projects.
- Delivered technical training to FRT members on OTDR, power meter, laser source, and workflow best practices.
- Maintained fiber network uptime within SLA for the South Mumbai region throughout tenure.
- Improved network stability by resolving root causes of repeated fiber cuts.
Field Engineer — Fiber Operations & Maintenance at Excel Telesonic India Pvt Ltd (Cloud Extel) (2019-04 – 2021-09)
- Performed preventive and corrective maintenance on OSP/ISP optical fiber networks.
- Identified, isolated, and repaired fiber cuts and connectivity issues using OTDR, power meter, and splicing tools.
- Conducted fiber splicing, OTDR testing, power loss measurement, and link certification for new and existing routes.
- Supervised field technicians and contractors during deployment, maintenance, and emergency repairs.
- Minimized MTTR to ensure timely restoration of customer links and SLA compliance.
Field Supervisor — FTTH O&M at M/S Mehta Infocomm (Reliance Jio Infocomm Ltd.) (2018-04 – 2019-04)
- Oversaw end-to-end FTTH deployment: fiber laying, ducting, splicing, termination, FDC/FAT installation.
- Monitored ODN network health and implemented proactive measures to minimize downtime.
- Led FRT/FTTH technicians, assigned daily tasks, and tracked productivity against project deadlines.
- Managed inventory of fiber cables, ONTs, drop cables, splitters, and connectors.
- Enforced safety protocols for fiber laying, ladder work, and pole operations per Jio SOPs.
Area Manager — Optical Fiber O&M at Essjay Ericsson India Ltd. (Vodafone & RCOM, Mumbai Project) (2016-01 – 2018-04)
- Secured core network uptime within SLA across a 250 km fiber network circle.
- Achieved maximum uptime for platinum enterprise customers (Google, Amazon) on Vodafone fiber.
- Deployed route patrollers to mitigate theft/damage; liaised with police and local authorities to reduce MTTR.
- Managed project budgeting and cost-cutting while maintaining customer service focus.
- Executed new optical network planning and deployed 4G/LTE infrastructure for Vodafone.
Engineer — Optical Fiber O&M at Data Link Consultancy (Client: Vodafone India Ltd.) (2013-12 – 2016-01)
- Developed and implemented new OFC projects and node/ring deployments.
- Managed installation, commissioning, and testing of Huawei X16, X8, and RTN 950 equipment.
- Led feasibility surveys, budgeting, and ROW permission submissions for critical routes.
- Participated in planning high-capacity network upgrades: 100G, 40G, 10G backbones.
Network Engineer at Lobo Staffing Pvt Ltd (Client: Tata Communications Ltd.) (2009-07 – 2013-12)
- Conducted preventive and curative maintenance along the Kalyan–Aale Phata NH-222 co-built route.
- Rectified network faults during shift operations, minimizing downtime and service interruptions.
- Generated RCA and RFO documentation during and after major fault restorations.
