Jayanta Bathla
Senior Executive – Data Analyst
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About
Detail-oriented graduate with experience in data analysis, data validation, and process optimization. Skilled in handling large datasets (50K+ records), ensuring data accuracy, and identifying patterns to improve efficiency. Strong problem-solving ability with hands-on experience in Excel, Power BI, and workflow optimization. Quick learner with adaptability to high-volume environments and cross-functional collaboration.
Experience
Senior Executive – Data Analyst - Firstsource Limited - Hyderabad, India
(2025-06 - 2026-03)
- Analysed customer support call data to identify trends and improve operational efficiency by 25%.
- Designed process workflows and chatbot flow maps, reducing processing time by 20%.
- Used advanced Excel functions like VLOOKUP and Pivots for reporting and data analysis.
- Collaborated with cross-functional teams to improve data consistency and SLA adherence by 15%.
Internship Trainee - Firstsource Limited - Hyderabad, India
(2025-03 - 2025-06)
- Performed data extraction and reporting on 2K+ records using Power BI dashboards.
- Assisted in workflow improvements increasing efficiency by 15%.
- Maintained structured documentation ensuring 100% data consistency.
Software Engineer Trainee - Cognizant - Pune, India
(2022-02 - 2023-06)
- Worked as a Java Full Stack trainee on a technical project using HTML, CSS, ReactJS, Node.js, and Jira.
- Developed applications handling structured datasets, improving processing efficiency by 20%.
- Troubleshot technical issues, reducing system errors by 15%.
- Collaborated with teams using Jira to ensure timely delivery of 95% tasks.
Education
PG Diploma - Business Analytics - Lancaster University (2024)
B.Tech - Computer Science - SRM IST Kattankulathur (2022)
Diploma - Game Design and Production - Backstage Pass Institute of Gaming
