Jayanta Bathla

Detail-oriented graduate with experience in data analysis, data validation, and process optimization. Skilled in handling large datasets (50K+ records), ensuring data accuracy, and identifying patterns to improve efficiency. Strong problem-solving ability with hands-on experience in Excel, Power BI, and workflow optimization. Quick learner with adaptability to high-volume environments and cross-functional collaboration.

Senior Executive – Data Analyst at Firstsource Limited (2025-06 – 2026-03)

• Analysed customer support call data to identify trends and improve operational efficiency by 25%.
• Designed process workflows and chatbot flow maps, reducing processing time by 20%.
• Used advanced Excel functions like VLOOKUP and Pivots for reporting and data analysis.
• Collaborated with cross-functional teams to improve data consistency and SLA adherence by 15%.

Internship Trainee at Firstsource Limited (2025-03 – 2025-06)

• Performed data extraction and reporting on 2K+ records using Power BI dashboards.
• Assisted in workflow improvements increasing efficiency by 15%.
• Maintained structured documentation ensuring 100% data consistency.

Software Engineer Trainee at Cognizant (2022-02 – 2023-06)

• Worked as a Java Full Stack trainee on a technical project using HTML, CSS, ReactJS, Node.js, and Jira.
• Developed applications handling structured datasets, improving processing efficiency by 20%.
• Troubleshot technical issues, reducing system errors by 15%.
• Collaborated with teams using Jira to ensure timely delivery of 95% tasks.

PG Diploma in Business Analytics – Lancaster University (2024)

B.Tech in Computer Science – SRM IST Kattankulathur (2022)

Diploma in Game Design and Production – Backstage Pass Institute of Gaming