Creating unforgettable Holidays.
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Experienced Hospitality professional .
Results-driven Quality Assurance Lead with 4+ years of experience in BPO and contact center operations, specializing in quality management, team leadership, and process improvement. Proven expertise in managing onshore/offshore QA teams, driving calibration accuracy, and enhancing customer satisfaction through data-driven strategies. Skilled in creating SOPs, SOWs, and performance frameworks, with hands-on experience in tools like Looker Studio, Zendesk, and Power BI. Demonstrated success in reducing QA process time through automation and improving CSAT and operational efficiency
Holiday consultant
Creat
Creates by SG
Love creating
Team lead Holiday sales
Write. Create. Manage.
