Jayanthi Rs

Experienced Software Developer / Support Engineer with 5+ years of hands-on expertise in C++ application development, debugging, and production support. Strong background in resolving complex technical issues, improving code quality, and supporting enterprise-level software. Proficient in Microsoft Azure, Visual Studio, and Microsoft Copilot, with a proven ability to collaborate across engineering and customer support teams to deliver reliable, scalable solutions.

Senior Software Developer / Support Engineer (C++) - TATA CONSULTANCY SERVIES(TCS)

(2023-10)

• Designed, developed, and maintained high-performance C++ applications used in production environments.
• Investigated and resolved critical customer-reported issues, including crashes, hangs, and performance degradation.
• Used Visual Studio debugging tools to analyze memory leaks, thread issues, and core dumps.
• Supported applications deployed on Microsoft Azure, monitoring logs and alerts to ensure system stability.
• Leveraged Microsoft Copilot to improve coding efficiency, refactor legacy code, and enhance documentation.
• Collaborated with product, QA, and cloud teams to reproduce issues and deliver long-term fixes.
• Provided on-call and escalation support, ensuring SLA compliance.
• Reduced average issue resolution time.
• Fixed high-severity production issues with minimal customer impact.
• Improved application performance through targeted code optimizations.

Software Developer / Support Engineer (C++) - NCR Corporation - Hyderabad

(2019-07 - 2022-12)

• Developed new features and enhancements in C++ following coding and security best practices.
• Performed in-depth debugging and analysis of complex issues in live environments.
• Worked closely with Microsoft-based toolchains including Visual Studio and Azure DevOps.
• Assisted customers and internal teams with technical troubleshooting and workaround solutions.
• Contributed to code reviews and mentored junior engineers.
• Diagnosed intermittent crashes using dump analysis and logging.
• Implemented fixes that improved application reliability and uptime.
• Supported deployment and monitoring of applications hosted on Azure.
• Used Azure diagnostics to proactively detect and resolve issues.

B.Tech - E.C.E - Malla Reddy Engineering College and Management Sciences (2015)

Intermediate - MPC - Sri Chaitanya Junior College (2011)

S.S.C - Model Mission High School (2009)