Collection Manager
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"To establish myself amongst the best management professionals in the service sector and to grow along with the company by exploring my skill and talent in the area of Management information systems”
1. MyShubhlife: -
Designation: Credit Collection Manager.
From 1stAugust'23 to Till Date
Designation: Credit Collection Agency Manager.
From 1stApril'20 to 31st July’23
● Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that is overlooked.
● Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
● Create and implement strategies to increase the number of successful collections on outstanding debt.
● Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the work load.
● Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
● Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
● Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
● Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
3. Mathashree Associates: -
Designation: Credit Collection Agency Manager.
● Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that is overlooked.
● Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
● Create and implement strategies to increase the number of successful collections on outstanding debt.
● Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
● Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
● Run reports and analyses data pertaining to the department and share with executive staff and managers of department staff as needed.
● Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
● Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
4. Reliance Jio Infocomm Ltd: -
Designation: JC Onboarding Executive.
From 4thApril'16 to 31st December'18
● Monitor and validate verification of documents by data
● Verification agents Sample audit of CAF forms verified by data
● Verification agents Management of data verification agents for work allocation and review Of metrics, SLAs and TATs.
5. Idea Cellular Ltd: -
Designation: 3G Data Specialist & Floor Manager.
From 6th June'11 to 31st December'15
● As Floor manager, supervising the out let and ensuring the smooth running of day today activities.
● Guiding the front end executives in terms of customer handling and making sure of the reports sent on daily basis.
● Monitoring the showroom service levels and making the executives are strictly adhered to the audit parameters.
● Attending walk in customers and giving 3G demo.
● Ensuring maximum conversions from the demo given, in terms of selling the 3G packs and dongles.
● Meeting corporate customers and promoting 3G services by giving demo at their premises.
● Coordinating with Service delivery and sales Managers on any service, performance related issues and concerns.
● Sending reports on daily basis to the respective reporting managers.
6. Tarjani Insurance Broking Pvt. Ltd: -
Designation: Customer Service Executive.
From 1st January'11 to 4th June'11
● Data process for Insurance.
● Quality check done for the Client data before forwarding.
● Was handling all sort of MIS work through MZapp Portal.
● Maintaining Reports on daily, weekly & Monthly basis (Branch wise & Executive wise)
● Maintaining Lead & Renewal Reports on Weekly basis (Branch wise & Executive wise)
Designation: Executive – Data Processing.
From 1st November'09 to 31st December'10
● Data process for Telecom process & Insurance.
● Quality check done for the Client data before forwarding.
● Handling Team of 10 People.
Designation: Help Desk Executive (Pre-paid Acquisition Team.) From 16th January'08 to 31st October'09
● was handling all sort of MIS work for Mangalore cluster through SIMPLIFY and I Care portal.
● Maintaining Cluster Distribution Team’s CAF Pendency Reports such as CAF Rejection, CAF Not received, CAF Pendency on a daily basis (Distributor wise & Executive wise)
● Regularly monitor CAF Upload Data of Distributors and inform them of the same.
● Validate CAF Scrutiny every Day.
● Support the Cluster Team by Uploading CAFs and maintain CAF Collection Reports from Distributors across the cluster.
M.A
(ECO)
MANGALORE UNIVERSITY 2017B.A. BESANT FIRSTGRADE EVENING COLLEGE MANGALORE UNIVERSITY 2015 P U C GOVT PRE-UNIVERSITY COLLEGE, GURPUR DEPARTMENT OF PRE UNIVERSITY EDUCATION. 2006 SSLC S V P U COLLEGE, YEDAPADAVU KARNATAKA SECONDARY EDUCATION
2000
