Jayaram Janakiraman

Results-driven Customer Success Manager with 2+ years of experience in B2B client relationship management, UK property management, SLA governance, and customer success operations. Served as the primary point of contact for Global Guardians, managing the outsourced service delivery model and leading a 20+ member cross-functional team. Oversaw 900+ property accounts generating £581K+ in monthly revenue while achieving a 96% collection rate and 89% client retention.

Proven expertise in stakeholder management, team leadership, process optimization, escalation handling, and delivering exceptional customer experiences.

Background in quality control and content writing enhances analytical thinking, communication, and continuous process improvement. Currently pursuing a BCA at SRM University while working full-time.

Customer Success Manager - Kimon Services Pvt Ltd - Plot-38/42, Mandvi, Mumbai, Maharashtra, 400003 (Remote)

(2024-06)

Served as the primary point of contact for Global Guardians, a UK-based client, managing the full outsourced service delivery model for their property management portfolio.

• Led and mentored a cross-functional team of 20+ associates, overseeing daily operations across maintenance coordination, compliance renewals, and client/contractor/tenant communications.
• Managed a portfolio of 900+ property accounts generating £581K+ in monthly revenue, while achieving a 96% rent collection rate.
• Drove 89% client retention through proactive relationship management, transparent reporting, and consistent SLA adherence.
• Defined, administered, and monitored SLAs to ensure team-wide compliance with timelines and quality benchmarks.
• Designed and built an AI-powered task management portal to automate associate-level workflows, including task prioritization, compliance tracking, daily follow-ups, and automated reminders - improving team efficiency and reducing missed deadlines.
• Presented ongoing performance and progress updates to client stakeholders, strengthening transparency and long-term partnership.

Quality Control Specialist - Kimon Services Pvt Ltd - Plot-38/42, Mandvi, Mumbai, Maharashtra, 400003 (Remote)

(2024-03 - 2024-08)

• Inspected finished goods to verify conformance with customer specifications and company quality standards.
• Initiated process improvements that led to reduced waste and increased production efficiency.
• Created and maintained several databases to track statistical data.
• Refined product quality by implementing thorough checklists and pinpointing areas for enhancement.

Content Writer - Kimon Services Pvt Ltd - Plot-38/42, Mandvi, Mumbai, Maharashtra, 400003 (Remote)

(2023-04 - 2024-02)

• Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
• Completed thorough research into assigned topics to ensure accuracy and relevance.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Improved content quality by conducting thorough research and incorporating industry trends.

B.C.A - Computer & Information Systems - SRM University (2027-06)

High School Diploma - Sri Sairam Polytechnic College (2023-05)