Jaydeep Gupta

In 15+ years governing enterprise technology programs, not one program has missed its final milestone.

Based in New Delhi and open to opportunities across India, including Bengaluru, Hyderabad, Pune, Chennai, and Mumbai. Open to relocation.

I govern $50M+ portfolios across SaaS platform implementation, managed services transformation, and multi-region digital transformation - owning full commercial accountability from pre-sales through hypercare, leading cross-functional teams of 50+ across 4+ geographies, and managing C-level relationships through steering committees, QBRs, and governance forums.

Most recently I led the enterprise deployment of Smart S&D - an AI/ML-driven recommendation and analytics platform - governing end-to-end program delivery, cross-functional coordination, and business adoption for a large enterprise client, driving a 30% uplift in data-driven decision adoption and measurable gains in sales productivity.

70% reduction in per-deployment effort across a global platform transformation.

95%+ SLA compliance and 100% final milestone delivery across 4 simultaneous global accounts.

35% reduction in unplanned escalations through institutionalised RAID governance.

PRINCE2 Certified Practitioner | Generative AI Mastermind (2026) | XLRI Executive Development Program | Agile and Hybrid Delivery

Independent Program Manager and Transformation Advisor at Enterprise Technology Advisory (2025-11 – Present)

Strategic Program Management and transformation advisory across 3+ enterprise clients — governance design, delivery operating models, and CXO-level digital transformation roadmaps.

• Influenced CXO-level decisions on platform sequencing, governance design, and operating model restructuring across 3+ enterprise clients — reducing program setup time by 40%.
• Defined delivery governance frameworks, RAID structures, and executive reporting architectures adopted as standard operating models across client program offices.
• Advised senior leadership on Agile and Hybrid delivery model design — driving measurable uplift in sprint predictability, release governance, and execution accountability.

Senior Technical Project Manager (Program Manager – Enterprise Platforms) at Seamless Distribution Systems AB (2021-10 – 2025-10)

Owned end-to-end program governance across managed services, platform operations, and digital transformation for 4+ Tier-1 global enterprise accounts — multi-account global portfolio across 5 countries, 50+ cross-functional team members, full SDLC.

• Drove 70% reduction in per-deployment effort across a 5-country platform transformation — protecting milestone billing across all accounts and improving margin predictability.
• Turned a heavily customised legacy platform into a ~70% market-ready unified product — reducing engineering effort by 30%, eliminating technical debt, and accelerating client time-to-value across 5 global deployments.
• Led enterprise deployment of Smart S&D — an AI/ML-driven recommendation and analytics platform — owning end-to-end program governance across integration, data pipelines, configuration validation, and business adoption for a large enterprise client.
• Drove ~30% increase in data-driven recommendation adoption post-deployment — accelerating decision cycles, improving sales productivity, and delivering measurable revenue effectiveness gains.
• Achieved 95%+ SLA compliance and 100% on-time final milestone execution across 4 simultaneous global accounts — protecting contract value through proactive risk management and zero surprise escalations.
• Managed end-to-end data migration, validation, and reconciliation controls across enterprise applications — establishing data harmonisation frameworks with zero integrity failures across all go-live events.
• Orchestrated API integration and system consolidation workstreams across enterprise applications and API-driven architectures — managing multi-vendor dependencies and delivering target state architecture on time and within scope.
• Served as primary executive interface across C-level, VP, and program sponsor relationships — managing steering committees, QBRs, and governance forums across 12+ quarterly cycles, reporting directly to COO and VP Professional Services.
• Institutionalised delivery governance frameworks, risk registers, and RAID logs across all active accounts — reducing unplanned escalations by 35%.
• Built and scaled delivery organisations across 4 geographies — hiring and developing 50+ cross-functional team members across engineering, QA, solution architecture, and operations, including a Belgium-based distributed team.
• Owned pre-sales and solution design for new engagements — leading client discovery, solution scoping, effort estimation, and proposal development, directly contributing to contract wins and account expansion.
• Governed a 100+ vendor and partner ecosystem — driving 20% improvement in vendor accountability through structured performance governance.

Manager, Managed Services at Comviva Technologies (2016-01 – 2021-09)

Full commercial accountability for a USD 50M+ service transformation engagement — 15–20 direct reports, 100+ vendor ecosystem, 8 enterprise platforms across 15+ operational circles.

• Achieved 95%+ SLA adherence across 8 enterprise platforms — protecting a large-scale enterprise contract through structured incident, problem, and change management frameworks.
• Stabilised a fragmented multi-vendor operations environment by architecting a Global Operational Hub — integrating 100+ vendor support layers, reducing MTTR by 25%, and enabling unified execution control across all service tiers.
• Advised senior leadership on service improvement strategy — defining governance frameworks, SOPs, and audit documentation that improved service consistency by 40% across 15+ operational circles.
• Built and scaled a 15–20 member delivery organisation — designing team structure, leading hiring, driving performance management and coaching culture, and establishing succession planning.
• Governed vendor ecosystem comprising HP, Ericsson, and Mavenir — driving 20% improvement in accountability and margin protection through structured performance governance.

Project Manager, Service Delivery Platform at Comviva Technologies (2013-01 – 2016-12)

Enterprise platform implementation for a global operator — 4 cross-functional teams across development, QA, integration, and field operations.

• Delivered full platform implementation — achieving 100% milestone sign-off, zero post-go-live critical defects, and full on-time billing realisation.
• Coordinated UAT, user adoption planning, training delivery, and operational transition — securing client sign-off and ensuring smooth handover to platform operations.

Manager, Managed Services at Comviva Technologies (2005-10 – 2012-12)

Progression: Engineer to Lead Engineer to Manager. Early career progression across service delivery and platform operations — building core program management, governance, and stakeholder management capabilities across 5 operational circles.

Progressive IT operations and service delivery roles at Multiple organisations (1997 – 2005)

Earlier Career (1997–2005): Progressive IT operations and service delivery roles across multiple organisations — building core technical delivery, client management, and governance disciplines across 8 years.

PRINCE2 Certified Practitioner from AXELOS Global Best Practice, Issued Aug 2020, Credential ID 9980052936360798

Executive Development Program in People and Culture – XLRI Jamshedpur (2018 – 2018)

Six Sigma from LearnTube.ai, Issued Aug 2025, Credential ID DJA-B-1-1548667-0

Generative AI Mastermind from Outskill, Issued May 2026

B.Com – Dibrugarh University