Jayesh Goud

I have Overall 3 Years+ experience. In Bank 2 Years+ Experience in Phone banking Department As a Senior Officer Handle Customer Quaries, Providing Bank Products Related Information,Handling Sensitive Data , Adhering to Strict Regulations , Accurately Processing Transactions , Resolving Complex Issues , and maintaining detailed Customer records In bank software .A good team member. and pleasant personality.Now completed Higher Education Degree in MBA(IT+FINANCE)

Customer Relationship Executive - Padam international

(2025-10 - 2026-02)

• Taking Orders For Rice and pulses.
• Provide information to Customer Related Accounts.
• Manage Customer Account and Daily Monthly Sales.
• Doing Cross Sale and Up se for Company Improvement.

Senior Officer - Bandhan Bank

(2023-09 - 2025-10)

• Respond to customer inquiries related to all types of bank accounts, providing accurate information on account details and banking products.
• Support branch staff in achieving sales targets for fixed deposits (FD), savings accounts (SA), current accounts (CA), and loans.
• Manage sensitive customer data while ensuring strict compliance with banking regulations and policies.
• Process financial transactions with precision, maintaining data integrity and minimizing errors.
• Resolve over 70 daily complex customer issues, achieving a 90% first-call resolution rate.
• Maintain accurate customer records using bank software, enhancing data accessibility and service efficiency.
• knowledge of banking products and services, contributing to improved customer satisfaction.
• Consistently recognized as Performer of the Month for outstanding performance and exceeding service goals.

Operations Executive - Girnar care pvt ltd

(2022-04 - 2023-05)

• Manage and resolve over 90 customer queries daily related to servicing, vehicle performance, and TVS product details.
• Maintain an excellent track record by delivering accurate and timely information to TVS vehicle customers.
• utilize strong multitasking skills to efficiently handle high call volumes and diverse customer needs.
• Generate high-quality leads by collecting and verifying customer data exclusively for authorized TVS showroom purchases.

MBA/PGDM - Devi Ahilya Vishwa Vidhyalaya (DAVV), Indore (2023-09 - 2025-10)

BCA - Devi Ahilya Vishwa Vidhyalaya (DAVV), Indore (2020)

XIIth - English (2017)

Xth - English (2015)