Associate Manager – Global Mobility & Immigration at Ernst & Young (EY Global Delivery Services India LLP) (2022-07 – Present)
Serve as the primary Global Mobility point of contact for all regional immigration and mobility matters, advising business units on U.S. and international immigration pathways.
- Partner with HR, business leaders, and recruiting teams to assess sponsorship viability, evaluate immigration strategies, and facilitate international assignments and transfers.
- Govern mobility program SLAs, performance metrics, and daily operations for high-volume caseloads, ensuring consistent quality and timely delivery of services.
- Lead internal audits of immigration data, policies, and procedures to identify compliance risks and implement corrective action.
- Oversee end-to-end visa and work permit applications, including timeline management, documentation review, and regulatory compliance.
- Develop and implement global mobility policies and practices in alignment with organisational goals and evolving immigration regulations.
- Liaise with immigration counsel, tax advisors, and external vendors to ensure seamless employee transitions and program compliance.
- Manage parallel client queues and escalations across high-priority assignment pipelines in a fast-paced, multi-client environment.
- Prepare and deliver comprehensive weekly and monthly case management reports for clients and senior stakeholders.
- Respond promptly to client inquiries via email and phone regarding case statuses, general mobility matters, and regulatory updates.
Senior Executive – U.S. Immigration at Cognizant Technology Solutions India Pvt. Ltd. (2015-07 – 2022-07)
Formerly Softvision, LLC – merged into Cognizant Technology Solutions U.S. Corp. on June 1, 2021. Managed end-to-end U.S. immigration employment petitions including H-1B (Fresh, Extension, Amendment, Transfer), L-1A/B, and B-1 visa processing for onsite employees at client locations.
- Coordinated LCA filings, H-1B amendments, extensions, and transfers by liaising with immigration attorneys, HR officers, and vendor clients.
- Guided and trained employees on H-1B and B-1 visa interview preparation for U.S. Consulate appearances.
- Conducted thorough analysis of case documents and foreign national history to identify the optimal immigration strategy for maintaining U.S. work authorization.
- Drafted RFE responses and assembled comprehensive supporting documentation to counter USCIS requests for evidence.
- Managed daily case status tracking for active foreign nationals, ensuring timely filing and minimal lapses in work authorization.
- Maintained immigration reports analyzing progress of work permits, extensions, and visa processing for all employees.
- Provided education and training to hiring managers, employees, and recruiters on visa classifications, process timelines, and immigration regulations.
- Monitored immigration law updates, assessed impact on business operations, and served as an internal knowledge resource for stakeholders.
- Collaborated with immigration legal representatives, attorneys, consulates/embassies, and service providers to ensure smooth case progression.
- Supported day-to-day operations of the Mobility program, including stakeholder query resolution and best-practice advisory on assignment management.
Officer – U.S. Immigration Process at Fakhoury Law Group (2011-06 – 2015-04)
Handled U.S. immigration employment petitions, including H-1B and L-1 visas, for corporate clients such as Patni, Aricent, Hexaware Technologies, and L&T InfoTech.
- Managed complete petition lifecycle from USCIS filing through visa issuance, with thorough knowledge of petition-based visa processes.
- Filed H-1B Fresh, Extension, Extension-Amendment, and Amendment petitions; prepared and posted LCAs in compliance with DOL requirements.
- Monitored work permits and extensions; generated weekly reports analyzing progress of work permits to ensure timely receipt.
- Identified compliance issues requiring follow-up, and informed management of industry changes, emerging trends, and best practices impacting organizational processes.
Officer – U.S. Visa Operations at VFS Global Services Pvt. Ltd. (2008-04 – 2010-09)
Managed front-desk operations at the U.S. Visa Application Center, accepting and scrutinizing applications for NIV, IV, 221g, Reactivation, and U.S. Passport categories.
- Handled helpdesk inquiries for U.S. visa process via voice and email, supporting end-users globally with accurate and timely information.
- Assisted branch supervisor with daily reporting and operational activities of the application center.
- Managed emergency appointment applicants and attended to NIV and IV inquiries; supported crowd management at U.S. Consulate during peak periods.
- Trained and mentored new staff, enabling proficiency across multiple visa processing roles.
Officer – Loan Processing at ADFC Pvt. Ltd. (Affiliate of HDFC Bank) (2005-11 – 2006-10)
Processed loans accurately and efficiently, maintaining quality and productivity standards per client requirements.
- Prepared daily error reports and productivity reports; provided feedback to team members to ensure targets were consistently met.
