Operations, Supply Chain & Administration Management Professional
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I bring 15 years of hard-nosed operational command and heavy infrastructure leadership, and my professional philosophy is simple: I follow processes, not feelings.
I am the executive companies bring in when they are tired of hearing creative excuses about why a target was missed or why a budget leaked. I do not manage from a distant, comfortable desk; I believe in active floor execution, loading bay command, and absolute data hygiene. I treat corporate funds exactly like my own money, which means I look at operational waste and process lag as a personal insult.
Operations & Multi-Site Governance: Turning decentralized, chaotic branch networks into highly synchronized, metric-driven engines.
Supply Chain & Logistics: Running high-volume, 24/7 dispatch operations where optimized routing protects the gross margin.
Procurement & Contract Control: Handling aggressive vendor negotiations and tracking strict Service Level Agreements (SLAs).
I am straightforward, practical, and completely unfazed by high work volumes or tight margins. If you are looking for a soft, hands-off manager to write pretty PowerPoint slides, I am definitely not your person. But if you want a disciplined operational anchor who will take absolute personal accountability for your P&L, optimize your SCM, and deliver unvarnished results—let’s talk.
Lanehart Brokerage L.L.C., Head of Operations, Supply Chain and Administration 10/2020 – 02/2026 Glendale, CA, USA / Yerevan, Armenia
Operations & Brokerage Department (Oversight of 6 Corporate Staff)
Operational Excellence: Supervised and monitored business execution across the core brokerage division, reviewing daily, weekly, and monthly performance to ensure team accountability and eliminate process bottlenecks.
Process Engineering: Designed and deployed streamlined workflow architectures and cross-functional communication systems to increase daily transaction velocity and maximize capacity utilization. Business Acumen: Driven revenue growth and cost-containment initiatives by aligning departmental goals with overarching corporate financial strategies and P&L benchmarks.
KPIs: Process Cycle Time (PCT), Target Achievement Rate, Operational Productivity Index, Capacity Utilization. Success Ratio: 96% Target Attainment Rate across all corporate accounts; engineered a 15% improvement in transaction cycle times.
Logistics & Dispatch Department (Oversight of 20 Staff & 45 Asset Drivers)
Fleet & Route Optimization: Commanded 24/7 transport operations, route planning, dynamic scheduling, and vehicle allocation for a 45-driver fleet; monitored real-time GPS tracking systems to minimize transport exceptions.
EXIM Volume Governance: Directed comprehensive international trade operations, managing the end-to-end customs, freight forwarder, and CHA (Customs House Agents) coordination for 30+ Import/Export FCL (Full Container Load) containers monthly alongside high-frequency LTL (Less-than-Truckload) shipments.
Documentation & Statutory Compliance: Overseen the precision issuance and verification of critical transport documentation, including Invoices, Packing Lists, E-Way Bills, Shipping Bills, and Bills of Lading under strict adherence to GST and transport regulations.
KPIs: On-Time Delivery (OTD), Turnaround Time (TAT), Vehicle Utilization Rate, Fuel/Maintenance Cost per KM.
Success Ratio: Maintained a 98.5% On-Time Delivery (OTD) record; reduced vehicle Turnaround Time (TAT) by 22% via dynamic route matrix planning.
Warehouse Operations Department (Oversight of 6 Warehouse Staff)
Store & Stock Management: Governed all daily warehouse, store, and yard operations, optimizing spatial layouts, loading/unloading zones, and fluid material handling frameworks.
Inventory Integrity & Tracing: Implemented strict cycle-counting protocols, GRN (Goods Received Note) verification, and stock register maintenance while enforcing absolute FIFO/FEFO and batch traceability practices.
Quality & Safety Frameworks: Spearheaded the ground-up implementation of 5S and Kaizen initiatives within the facility, ensuring zero-compromise workplace safety, quality control compliance, and risk mitigation strategies.
KPIs: Inventory Accuracy Level, Order Fulfillment Cycle Time, Stock Shrinkage/Wastage Rate, 5S Audit Score. Success Ratio: Achieved and sustained 99.8% Inventory Accuracy; maintained a near- zero (<0.02%) stock damage rating during high-volume handling.
Customer Service Department (Oversight of 25 Service Professionals)
• Performance Tracking: Managed the customer deployment, implementation, and onboarding teams to meet stringent corporate revenue, quality, and traveler/client satisfaction targets. Escalation &
• Incident Management: Established corporate "War Rooms" and customer care escalation matrices; utilized Root Cause Analysis (RCA) tools like Fishbone Analysis to deploy Corrective and Preventive Actions (CAPA) for critical service issues.
Stakeholder Relations: Maintained transparent, proactive reporting loops with external enterprise clients and internal departmental heads to nurture accounts and protect recurring business.
KPIs: Average Resolution Time (ART), First Contact Resolution (FCR), SLA Adherence %, Customer Satisfaction Score (CSAT).
Success Ratio: Maintained 99% SLA Compliance across major client accounts, resulting in a 95%+ Customer Satisfaction (CSAT) rating.
• Procurement Department (Oversight of 8 Admin Staff) Vendor Lifecycle Management: Identified, evaluated, onboarded, and managed strategic vendor networks for procurement, facilities maintenance, and project services, building alternate sourcing channels to eliminate supply vulnerabilities. Commercial &
• Cost Optimization: Negotiated high-value service agreements, pricing structures, payment terms, and vendor SLAs; collaborated closely with finance teams for budget tracking, cost accruals, and invoice reconciliation. Facilities &
• MIS Reporting: Controlled day-to-day corporate administration, local facility audits, and statutory compliance frameworks while compiling exhaustive MIS and cost- saving reports for top-tier management review.
KPIs: Procurement Cost Savings %, Vendor SLA Adherence Rate, Monthly OPEX Variance, Compliance Audit Score.
Success Ratio: Secured a 14% net reduction in monthly corporate OPEX through aggressive vendor contract renegotiation; achieved 100% compliance in all external corporate and legal audits.
Tourism L.L.C., Contracting Manager Strategic Sourcing &
• Allotment Procurement: Executed aggressive supplier negotiation frameworks to secure highly competitive static/dynamic rates, exclusive destination packages, and guaranteed room allotments with premium hospitality chains, transport vendors, and local attractions across 4 continent matrices.
• Legal Lifecycle: Managed the end-to-end drafting, risk vetting, and signing of corporate vendor agreements, ensuring complete alignment with organizational financial parameters, regional tourist compliance, and strict legal policies
