Jeevan Prakash

Healthcare Operations & Management professional with strong experience in hospital administration, government health programs, emergency care training, and public health education. Skilled in strategic planning, process optimization, compliance, and patient care coordination, with leadership roles in both private and government sectors. Also experienced in medical training and academics, with a multidisciplinary background and a focus on quality improvement and healthcare system advancement.

Senior Manager operations and Tutor at Aadhi institute of Healthcare (A Unit of Patmos Educational Society) (2023-08 – 2026-03)

• Oversaw end-to-end administration including HR, finance, and regulatory compliance, ensuring smooth academic and clinical operations.
• Implemented SOPs and quality systems to improve operational efficiency, student services, and patient care.
• Strengthened institutional collaborations and partnerships to enhance organizational growth and outreach.
• Contributed as a Community Medicine Tutor, guiding students in public health training, fieldwork, and community outreach programs.

Senior Manager Operations at Bethesda Nephrocare and Dialysis centre (A Unit of Bethesda Healthcare and Charitable Trust) (2020-04 – 2023-07)

• Led strategic planning, operations, budgeting, and resource management to improve efficiency and service delivery.
• Implemented process improvements, quality control, and risk management systems ensuring compliance and operational excellence.
• Strengthened team coordination, communication, and customer service, resulting in enhanced patient satisfaction and sustainable financial performance.

Hospital Administrator at A.V.Hospital (2018-01 – 2020-02)

• Led hospital operations through strategic planning, leadership, and effective management of financial, human, and clinical resources.
• Oversaw budgeting, resource allocation, and staff management to ensure efficiency and a positive work environment.
• Coordinated patient care services to enhance outcomes and overall patient experience.
• Ensured strict compliance with healthcare regulations and quality standards.
• Strengthened community relations and aligned operations with organizational goals to drive overall excellence.

Medical Officer for RBSK Scheme at Govt of Karnataka (2013-09 – 2017-03)

• Conducted comprehensive health screening of children under the RBSK programme in schools and Anganwadi centres.
• Prepared micro-plans and coordinated programme implementation with the Health Department, ICDS, Education Department, ASHAs, ANMs, and other stakeholders.
• Performed district/taluk-level health audits, monitoring, data analysis, reporting, and follow-up of referrals.
• Managed resource allocation, logistics, manpower planning, and ensured effective utilization of programme resources.
• Participated in monthly taluk-level review meetings, programme evaluation, decision-making, and implementation of corrective actions.
• Coordinated referrals to DEIC and higher centres while ensuring timely follow-up and continuity of care.
• Managed administrative responsibilities, documentation, compliance, crisis management, and selected appropriate alternatives for effective service delivery during field emergencies.

Medical Advisor and Client Servicing at Raksha TPA Pvt. Ltd (2010-07 – 2012-01)

• Provided expert medical advice to support informed decision-making and effective healthcare navigation.
• Managed client relationships with a focus on service excellence and satisfaction.
• Addressed medical queries promptly and facilitated seamless coordination between clients and healthcare providers.
• Supported smooth claims processing, ensuring efficiency and accuracy.
• Enhanced overall client experience through responsive, patient-centric communication and support.

CCU Medical Officer at Narayana Hrudayalya unit at Chamarajanagar (2008-08 – 2010-05)

• Managed end-to-end healthcare claims processing, ensuring accuracy, compliance, and timely reimbursements.
• Collaborated with hospitals and stakeholders to streamline claim management and resolve discrepancies efficiently.
• Applied medical expertise to evaluate claim validity and appropriateness.
• Delivered high-quality customer service by addressing queries and resolving claim-related issues.
• Analyzed claim data to identify trends, improve processes, and enhance operational efficiency.
• Ensured regulatory compliance and contributed to fraud detection and risk mitigation, reducing claim denials.

Medical Officer at Bharath Hospital and Institute of Oncology (2007-01 – 2008-07)

• Participated in clinical rounds and case discussions to support effective patient care and decision-making.
• Educated patients and families on medical conditions and treatment options, improving understanding and engagement.
• Ensured strict compliance with healthcare regulations, safety protocols, and quality standards.
• Supervised medical stores, ensuring proper medication management, storage, and inventory control.
• Managed biomedical waste in accordance with safety and regulatory guidelines, maintaining a safe environment.
• Maintained revenue capture processes to support accurate billing and financial efficiency.
• Certified deaths and issued documentation in compliance with legal and medical protocols.
• Addressed patient concerns and complaints promptly, enhancing patient satisfaction and care experience.
• Collaborated with consultants and supported junior staff while being available for emergency care.

MBA in Healthcare & Hospital Management – KSOU, Mysore (2025-07)

Masters in Intrenational Relations – Maharaja's College, University of Mysuru (2023-10 – 2025-07)

PG Diploma in Health Science in Public Health – Annamalai University, Chidambaram, Tamil Nadu (2014-04 – 2015-05)

Bachelor of Ayurvedic Medicine & Surgery in Ayurvedic Medicine & Surgery – Government Ayurveda Medical College, Rajiv Gandhi University of Health science, Bangalore (2001-10 – 2006-05)

Bachelor's of Science in Science – Yuvaraja's College, Mysuru (1998-06 – 2001-07)