Jeevan Prasath

Technically inclined support professional with hands-on troubleshooting experience and CCNA-level networking fundamentals (IP, DNS, DHCP). Comfortable with basic Linux commands, remote support tools, and clear technical documentation. Eager to build a career in IT infrastructure, networking, and email systems (SMTP, SPF/DKIM/DMARC) by taking ownership of real-world technical support and infrastructure operations in a B2B SaaS environment.

Technical Support Associate at Tata Electronics (2025-12 – 2026-05)

• Delivered first-level technical troubleshooting support to production, quality, and logistics teams by phone and in person, resolving issues quickly to minimize downtime.
• Diagnosed and resolved recurring technical and process issues, clearly documenting findings and root causes to support a first-call-resolution approach — directly transferable to diagnosing SMTP, API, and email delivery issues.
• Coordinated with cross-functional stakeholders to communicate issue status, set expectations, and follow up until resolution, building strong customer-facing communication skills.
• Maintained accurate technical documentation and issue logs to support quality tracking, audit readiness, and knowledge sharing — directly applicable to infrastructure documentation.
• Prepared and updated daily status reports and tracking sheets in Microsoft Excel, improving visibility into open issues for stakeholders.
• Adapted quickly to new tools, systems, and processes, applying strong attention to detail to keep documentation consistent and retrievable.

B.E. in Electronics & Communication Engineering – R P Sarathy Institute of Technology (2020 – 2024)

HSC – St. Paul's Hr. Sec. School (2018 – 2020)

SSLC – St. Paul's Hr. Sec. School (2017 – 2018)