Jeevarani Yoganadan

Proactive and detail-oriented Content Moderation Specialist with 8+ years of overall experience, including over 6 years of in-depth expertise in content moderation, policy enforcement, and risk management. Proven track record of ensuring platform safety and compliance in fast-paced environments. Seeking a Team Lead or Subject Matter Expert (SME) role to leverage my moderation experience, foreign language proficiency (Sinhala), and leadership capabilities.

Passionate about team development, quality assurance, and continuous process improvement

Senior Content Moderator / SME - Concentrix (India) Pvt Ltd

(2024)

• Reviewed and analyzed complex content for compliance with platform guidelines and legal standards.
• Served as Subject Matter Expert (SME) for Sinhala language tasks, providing guidance to team members and QA support.
• Delivered policy updates and conducted refresher sessions to ensure team alignment
• Supported internal audits and ensured zero non-compliance issues.

Moderation Analyst - Bytedance (India) Technology Pvt Ltd - Gurgaon

(2022 - 2023)

• Analyzed trends in content moderation to proactively identify potential issues.
• Developed and updated moderation guidelines to adapt to evolving online behaviors.
• Conducted regular training sessions for moderators on new policies and tools.
• Conduct quality assurance work by ensuring and evaluating the quality delivery of the content review

Content Moderator - Genpact India Pvt Ltd - Hyderabad

(2017 - 2022)

• Monitored user-generated content on social media platforms to enforce community guidelines.
• Reviewed and assessed user reports, taking swift action to address violations.
• Collaborated with cross-functional teams to improve moderation processes and enhance user experience.

Customer support Executive - Sheenlac Paints Pvt Ltd - Chennai

(2015 - 2017)

• Monitoring the monthly revenue target for the distribution channel across all the products.
• Maintain the data as per the management requirements and take care of retail outlets operations and complaint follow up.
• Ensure the availability of stock at SAP.

Bachelor's - computer science and engineering - Anna University (2014)

Diploma - computer science and engineering - Anna University (2008)