Jeevitha Guddennagari

Results-driven Salesforce Developer with 4+ years of experience delivering scalable CRM solutions using Apex, LWC, and Salesforce automation tools. Proven track record of reducing manual effort by up to 40%, optimizing system performance, and resolving high-priority production issues within SLA. Strong expertise in Agile delivery, integrations, and secure enterprise-grade Salesforce implementations.

Salesforce Developer - Tata Consultancy Services (TCS) - Bengaluru, India

(2022-02)

• Designed and developed custom Salesforce solutions using Apex, LWC, and Flows, supporting 1,000+ end users across multiple business teams. Managed high-impact issues by prioritizing and tracking them through User Stories (US) in Agile boards, ensuring timely resolution aligned with business SLAs.
• Automated complex business processes using Flows and Apex, reducing manual effort by ~40% and improving operational efficiency.
• Supported Built and optimized Apex Triggers and SOQL queries, resolving governor limit issues and improving transaction performance by 30%.
• Developed reusable Lightning Web Components to enhance UI/UX consistency and reduce development time by 25%.
• Integrated Salesforce with external systems using REST APIs, ensuring secure data exchange and high system reliability.
• Actively handled P1/P2 production incidents, performing root cause analysis and reducing repeat issues by 20%.
• Participated in Agile ceremonies (sprint planning, grooming, retrospectives) and delivered sprint commitments with 95% on-time completion.
• Supported deployments across DEV, QA, UAT, and PROD environments with post-deployment validation and documentation.
• Received client appreciation emails and Spot Awards for delivering high-impact automation and defect-free releases.

B.Tech - Mechanical Engineering - Rajiv Gandhi University of Knowledge Technologies (RGUKT) | R. K Valley (2021-08)