Jefrin Cruzo

Hello, Myself Jefrin Cruzo from Kerala - India. I have been experienced 10 years in the fitness and Spa industry in the hotels like Resorts and business hotels. As a supervisor I have experienced more than 3 years. I am willing to do the reception, admin, payrol, inventory and store management

-always maintain good Rapo with clients in order to make sure revenue repeatedly

-Working as a teammate and guide them for better service

-Able to diffuse guest related issues in a timely manner

-Maintenance and Asthetic upkeep

I am passionate about well-being and make knowledge about the importance of taking care each human.I wish their satisfaction with good comments.

I have knowledge about Personal training, Tabata, Kinesis training, sports massage and Indian Ayurveda, Facial

Presently working as Health Club & Spa Supervisor/Personal Trainer at Hotel Shangri- La Bangalore since May 2018.

· Ensure the Smooth operation at Spa and Health Club

· Making revenue through personal training , Health club membership and Spa coupons

· Ensure a safe workout environment through constant circulation of the floor

· Be able to identify participant exercise risk and concern

· Achieve revenue targets for the Health Club and Spa both from new and existing customers.

· Prepare and deliver appropriate presentation on products and services

· One on one Personal training

· Kinesis training

· Fitness Assessment

· Train the new staff to keep best standard

Event conducting at Shangri-La

GLOBAL WELLNESS DAY /WELLNESS WEAKEND/YOGA DAY

· Get the memorandum for the arrangement for the event and food menu and get the sign from GM

· Invite all members and prospective customers.

· Coordinate with each department especially Security, Housekeeping, engineering and kitchen for the smooth operation

1 year experienced as a Health Club supervisor- Quantum Health club, the H Dubai (member of Leading Hotel of World) since March 2015 to March 2016

· Supervise and assist the day to day operations

· Personal training

· Train the staff

· Coordinate with purchase and order whatever required for Health club as per budget.

· Attend the meeting for Profit and Lost and explanation l

· Organize event for the Fitness assessment and health check up program by tie up with Clinic for the IT companies in order to bring more revenues.

· Update Attendance , Create Roster and payroll .

Senior Gym instructor - One And Only Royal Mirage, Dubai October 2013 to February2015

· One on one Personal Training

· Group class

· Assist at Health club and Spa reception for booking treatment and selling product

· Sports and deep tissue massage if any guest requested

· Organize the out door Stretching classes and outdoor games for the guest

· Cleanliness and Aesthetic upkeep of Fitness room

· Update the Preventive maintenance and yearly maintenance

Spa & health club Receptionist -The Leela palace kempinski Bangalore, India August 2006-May2008

 

· Undertook and settled customer issues with expediency.

· Managed telephone calls and front-desk reception within high-volume environment.

· Organized appointments for guests through spa-software.

· Scheduled therapist for spa services.

Sold products and promoted upselling of Spa Services

· Fitness Trainer course from International Sports and Science Association (ISSA), Dubai. No: 261537

· Diploma in Level 3 Personal Trainer Course from ETA College Dubai.

· Licensed Level 2 Fitness Instructor from ICREPS (Dubai sports council). NO:2574

· Pursuing Diploma in Dietetics Health and Nutrition from NSDC ( Skill India)

· DHM - KITCO-IITM Hotel management studies- Graduated year 2004