Jeni Fer

Senior logistics professional with 8+ years of overall experience and 5+ years focused directly on freight forwarding, import customs clearance, and export documentation, including Canadian import account management for C.H. Robinson via Sutherland Global Services and export documentation for Hapag-Lloyd. Skilled in end-to-end account ownership, freight cost quotation and rate confirmation review, 10-digit HS code classification, and core trade documentation including Bills of Lading, Commercial Invoices, Manifests, and Certificates of Origin.

Proven record of 99.9% accuracy, 0% customer-impacting delays, and consistent demurrage and detention cost savings through proactive coordination with CHAs, freight forwarders, and port authorities. Twice recognized with Quality Star Award honors for account ownership, pricing accuracy, and compliance discipline. Immediate joiner seeking a senior freight forwarding, import and export operations, or account management role with a global logistics organization.

Senior Associate, Account Management - Sutherland Global Services (C.H. Robinson Account)

(2024-04 - 2026-05)

• Managed end-to-end account operations for 35 Canadian import shipments per day (2,000 to 3,000 total processed) as primary account point of contact, maintaining a clean compliance record across all client accounts.
• Prepared, reviewed, and validated freight cost quotations and rate confirmations for import accounts, checking duties, freight, and ancillary charges for pricing accuracy prior to invoicing and client sign-off.
• Caught 5 document errors daily across Commercial Invoices, Bills of Lading, Packing Lists, Manifests, and Certificates of Origin before customs submission, protecting account SLAs.
• Resolved 7 HS code and valuation exceptions daily (20% of volume) by partnering with pricing and classification teams to correct 10-digit Canadian HS codes and align cost quotations.
• Saved 15 shipments per month from demurrage and detention costs through proactive coordination with CHA, freight forwarders, and port authorities.
• Maintained 99.9% accuracy across account and shipment records; delivered daily performance and pricing accuracy tracking reports to a 10-member account management team and leadership.
• Achieved 0% customer-impacting delays across entire tenure by monitoring account milestones, managing client expectations, and escalating risks upstream.
• Recognized as Quality Star Award nominee for account ownership, pricing accuracy, compliance discipline, and rapid exception resolution.

Senior Coordinator, Export Documentation - Hapag-Lloyd Global Services Pvt. Ltd.

(2018-01 - 2021-12)

• Prepared and issued up to 1,500 Bills of Lading per week at peak volume, in strict compliance with customer instructions and international trade requirements.
• Processed and disputed 80 D&D invoices per month, verifying charges per shipment and resolving customer disputes to minimize financial exposure.
• Applied up to 1,000 freight revenue and rate updates per month during peak season across contracts, carrier routing, and regional pricing guidelines.
• Audited 200+ shipments per week across an 8-member team to maintain documentation accuracy and regulatory compliance.
• Led a 5 to 12+ person process team through weekly performance meetings, presenting operational and pricing metrics and mentoring peers on efficiency and quality standards.
• Received Quality Star Award (2021) for outstanding performance and contribution to revenue assurance and billing accuracy.

Transaction Processing Associate - Accenture Solutions Pvt. Ltd.

(2016-01 - 2018-12)

• Processed 300+ covered lives under HIPAA compliance, meeting 100% production targets and 99.9% accuracy standards consistently.
• Trained 15+ new associates as process trainer, from onboarding to full production readiness.

Master's Degree - MBA (HR) - University of Madras (2019)

Bachelor's Degree - B.Com (General) - Madras Christian College (2015)

HSC - Christ King Girls' Higher Secondary School, Chennai (2012)

SSLC - Christ King Girls' Higher Secondary School, Chennai (2010)