Jennifer Esthr

I am a dynamic IT professional with comprehensive experience in technical support and analysis. I possess strong troubleshooting skills and am committed to delivering high-quality solutions. I thrive in high-pressure environments and am adept at quickly addressing issues to ensure user satisfaction and operational efficiency.

Level 1 Technical Support Engineer - Hewlett Packard - Bengaluru

(2020-03 - 2025-01)

A multinational information technology company.

• Handling International users of HP over the globe via voice
• Troubleshooting Software & Hardware issues remotely
• Documenting & Escalating to the appropriate team
• Dealing with Network issues (LAN/WAN)
• Knowledge of Windows desktop & laptop

Primary school teacher - Merry land high school - Bengaluru

(2018-06 - 2019-12)

Company Description

• Planned and delivered engaging lessons across core subjects.
• Created a positive and inclusive classroom environment.
• Assessed student progress and adapted teaching methods accordingly.
• Communicated regularly with parents and guardians.
• Supported students' social, emotional, and academic development.

IT Analyst - Cameo Global Private Communications - Bengaluru

(2016-08 - 2018-05)

A company providing private communications services.

• Delivered L1 technical support to Cisco employees via phone, resolving hardware, software, and network issues
• Used BMC Remedy for ticket logging and escalation
• Collaborated with higher-tier teams to resolve complex issues within SLA timeframes
• Maintained high service standards in a fast-paced environment

Bachelor in Computer Applications - Computer Applications - Global Virtual Academy

Diploma - CSI Goodwill Polytechnic For Women