Jennifer Ignatius

Business Operations and Customer Success professional with 5+ years of experience in SaaS, sales operations, and customer lifecycle management, demonstrating strong ownership and initiative. Proven ability to drive retention, revenue growth, and process optimization by leading cross-functional teams and strategic stakeholder collaboration.

Senior Executive – Customer Success - NowPurchase - Kolkata, India

(2024-04)

• Led onboarding and implementation, managing stakeholders and timelines for seamless account activation.
• Managed account health, pipelines, and CRM tracking to drive renewals and account growth.
• Leveraged customer requirements and adoption metrics to drive retention and upsell opportunities.
• Collaborated with Product, Sales, and Technical teams to resolve issues and improve customer experience.

Sales Analyst - Linde India Ltd - Kolkata, India

(2021-03 - 2024-03)

• Evaluated 200+ customer requirements daily across India to improve service quality and satisfaction.
• Executed inventory management and supply coordination to prevent stock-outs and ensure operational efficiency.
• Handled supply scheduling and Order-to-Cash (O2C) processes in SAP to ensure timely deliveries and optimize revenue realization.
• Drove cross-functional collaboration with sales and operations teams to improve productivity and sales performance.

Bachelor of Arts - Sociology - St. Xavier's College Kolkata (2017-07 - 2020-12)