Jennifer Rosali

Detail-oriented Biotechnology graduate seeking to join Thermo Fisher Scientific's Customer Service team. Brings a strong customer-centric mindset, excellent verbal and written communication skills, and demonstrated ability to handle data with high accuracy. Proven problem-solving abilities and organizational skills developed through clinical laboratory internship experience.

Committed to Thermo Fisher's mission of making the world healthier, cleaner, and safer. Bilingual communicator; flexible and adaptable to various schedules and workflows.

Microbiology & Biochemistry Intern - St. Philomena's Hospital, Bengaluru - Bengaluru

(2023-01 - 2024-12)

• Maintained accurate documentation of patient samples and test data, applying strong data entry skills and attention to detail in a high-volume clinical environment
• Organized and validated laboratory test results and reports, ensuring data accuracy and compliance with clinical protocols — directly applicable to customer service data handling and SLA adherence
• Communicated effectively with laboratory staff and supervisors to coordinate sample processing workflows and resolve procedural queries
• Operated multiple computer systems and databases for sample tracking and data retrieval; demonstrated ability to learn new tools and processes quickly
• Ensured all documentation followed regulatory and compliance standards (GMP, SOPs), demonstrating professional responsibility and rule-adherence
• Managed multiple concurrent tasks — sample collection, data recording, and report organization — under time pressure while maintaining accuracy

Bachelor of Science - Biotechnology, Chemistry - St. Joseph's University, Bengaluru (2023-01 - 2026-12)

Pre-University Certificate (PUC) - Jyoti Nivas Pre-University, Bengaluru (2021-01 - 2023-12)

Secondary School Certificate (10th) - Sacred Heart Girls' High School, Bengaluru (2020-01 - 2021-12)