Jenniifer Aanand

Dynamic professional with proven expertise in client recovery, corporate relationship management, and escalation handling across global enterprise environments. Skilled in building long-term client relationships, managing corporate accounts, and driving customer satisfaction through effective communication, solution selling, and account recovery. Experienced in handling B2B international clients, conducting online presentations, and implementing account development strategies to generate revenue and growth.

Senior Corporate Escalation & Client Recovery Desk - Amgen – NTT

(2023-12 - 2024-08)

• Acted as a single point of contact for pharmaceutical and healthcare corporate clients including hospitals, research centers, and universities.
• Managed client recovery and account escalations, ensuring smooth billing processes and policy updates.
• Conducted online presentations and ran email campaigns for corporate advertisements and awareness initiatives.
• Strengthened client relationships by resolving escalations and ensuring 100% customer satisfaction.
• Collaborated with internal teams to deliver solutions tailored to enterprise clients.

Global Client Recovery & Escalation Desk - Microsoft Project – Concentrix

(2022-07 - 2023-12)

• Handled B2B client recovery and account escalations for Microsoft enterprise customers worldwide.
• Supported corporate clients with billing, service recovery, and account satisfaction initiatives.
• Delivered solutions selling presentations and acted as escalation points for executive-level clients.
• Ensured customer retention by maintaining healthy and revenue-generating relationships.
• Mentored junior team members to improve client handling and escalation resolution.

Client Recovery & Escalation Desk - Intermedia – Teleperformance

(2021-09 - 2022-07)

• Managed international B2B corporate clients for Intermedia (email exchange and security provider).
• Recovered client accounts, handled billing disputes, and implemented new policy rollouts.
• Supported enterprise clients with email exchange services, compliance, and account recovery.
• Build strong client relationships by ensuring smooth onboarding and recovery processes.
• Assisted in escalation handling and acted as liaison between clients and technical teams.

Higher Secondary - UP Board