Customer Service Executive - Geek Home Living Pvt. Ltd. - Chennai, India
(2025-09 - 2025-12)
- Delivered end-to-end customer support for an e-commerce platform through phone, email, live chat and social media, ensuring a seamless online shopping experience.
- Managed customer orders, order tracking, cancellations, returns, refunds, exchanges and warranty requests using Zoho CRM (SaaS), ensuring timely and accurate resolution.
- Handled pre-sales and post-sales customer interactions, assisting shoppers with product information, order placement, payment queries and after-sales support.
- Collaborated with warehouse, logistics, and service teams to ensure timely order fulfillment, delivery coordination and issue resolution, improving the overall e-commerce customer experience.
- Maintained accurate customer and order records in Zoho CRM (SaaS), monitored support tickets, and resolved customer concerns while meeting service-level agreements (SLAs) and customer satisfaction goals.
Customer Experience Executive - Mahindra & Mahindra Ltd. - Mumbai, India
(2022-07 - 2022-12)
- Handling outbound calls, responding to customer emails or chats or social posts as per need
- Bulk of the work would be about efficient email response of resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Peripheral activities relating to customers that involve liaison with the vendor partners and interdepartmental teams like Legal, Regional office, Zonal Office and Dealer.
- Working with various internal teams to ensure prompt and accurate order processing and delivering with customer feedback in a CRM software's like salesforce, Zendesk.
Relationship Specialist - Arrivae - Mumbai, India
(2021-07 - 2022-06)
- Commitment to customer satisfaction to drive exemplary customer experience.
- Always putting the customers' needs first thereby driving the Net Promoter Score (NPS) throughout the project.
- Enthusiastically conveying a commitment towards providing unsurpassed customer service and ensuring the team is also abiding by keeping customer satisfaction as the main objective.
- Delivering the new customers in brief about the project and on boarding customers with the whole journey of the project.
Customer Service Executive - Blue Dart Express Limited - Chennai, India
(2019-01 - 2019-12)
- Handling of inbound/outbound customer calls/emails as per the defined standard operating procedures and in adherence to the customer service quality parameters.
- Record the pickup requests and coordinate with the pickup staff in a timely manner for conducting the pickups.
- Resolving of customer queries pertaining to shipment enquiries, tracking of shipments, transit times etc. for delivery of shipments as per the defined standard operating procedures.
- Coordinate actively with the tracking team for the tracking of shipment status and forward pertinent customer queries to the tracking team in a timely manner.
Customer Support Representative - Porter - Mumbai, India
(2018-03 - 2018-11)
- Provide information about products and services, take/cancel orders, and record details of complaints.
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions are taken on customer requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
