Jeramiah Fernandes

Aspiring DevOps Engineer with no professional experience yet, but driven by a strong willingness to learn, grow, and give my best to every challenge. Passionate about DevOps, automation, cloud technologies, and building reliable systems. Eager to gain hands-on experience, learn from others, and contribute with dedication and curiosity.

IT Support at Lupin Limited

• Troubleshot and resolved hardware, software, printer, and peripheral-related issues.
• Assisted users with Microsoft Teams, SAP, Microsoft Edge, and other business applications.
• Performed Windows OS updates, system maintenance, and basic troubleshooting.
• Managed user device backups and supported data protection procedures.
• Assisted with installation, configuration, and maintenance of endpoint security through Lupin Kavach Antivirus.
• Diagnosed system and connectivity issues and provided appropriate technical solutions.
• Maintained a user-focused approach while handling multiple support requests and resolving issues efficiently.
• Collaborated with internal IT teams to escalate and resolve complex technical issues when required.

IT(Intern) at Radisson Blu Resort Goa Cavelossim

I worked at Radisson Blu Resort Goa during college, internship just for 2 months.

• At Radisson Blu, I was responsible to generate coupons to connect to WiFi, having a backup of different employees computers of different department as scheduled, helped guests who had networking issues, and also to connect to WiFi, troubleshoot and restarted WiFi routers remotely during issue.

Bachelor of Computer Applications – Shree Damodar College of Commerce and Economics (2023)