Jerome H

A highly organized and hard-working individual looking for a responsible position to gain practical experience. I wish to expand my knowledge and intend to build a career with the dedicated team, which will help me to explore my potential in a challenging and creative environment.

Ast Manager – Trade Desk - M/s. SMART MARINE SERVICES PVT LTD

(2024-04)

• Manage and fix monthly MRG for all port pairs
• Quote competitive freight rates for agents
• Monitor and manage location-wise inventory to reduce idle stock and improve utilization
• File monthly slot rates with vessel operators (VO) and feeder operators for sector servicing
• Negotiating slots and filing one-off rates with VO/feeder operators as required
• Verify and approve slot bills based on agreed rate
• Coordinate with agents for export planning and ensuring faster turnaround of units
• Preparing MIS reports and other management reports as required
• Handling renewal and preparation of agency agreements, local tariffs, and cost matrix
• Coordinating with the software team for ERP development and enhancements
• Follow up on SOA payments with Agents
• Co-ordinating with finance team and arranging slot payments for VO

Ast Manager - Customer Service & Docs - M/s. SMART MARINE SERVICES PVT LTD

(2020-12 - 2024-03)

• Sourcing competitive rates from various liners and providing tailored rate quotes to customers based on requirements
• Share vessel schedules with customers to align with their planning and stuffing timelines
• Follow-up with customers to negotiate rates, ensuring business growth and client satisfaction
• Handling shipment-related issues promptly, taking ownership to maintain service standards
• Maintaining daily booking reports and updated HOD
• Once shipment is confirmed, release CRO and follow up on container pickup status
• Follow up on Form 13 docs with customer and apply the same with liner/NVOCC for the planned vessel
• Obtain Shipping Instruction (SI) from the customer and coordinate with Docs team for BL first print or corrections
• Once the vessel has sailed, generating customer invoice based on agreed rates and follow up for payments
• Updating customers with transshipment details, ETA, DO status, and empty container return status

Sr. Executive- Customer Service/Sales Co-coordinator - M/s. SEA HAWK LINES PVT LTD

(2019-04 - 2020-11)

• Managed end-to-end customer coordination, handling enquiries and ensuring smooth shipment execution
• Negotiated freight rates with shipping lines and provided accurate quotations to clients and sales teams
• Keep the customers update on upcoming vessels and follow-up for booking
• Handled key documentation including CRO generation, Shipping Instructions (SI), Bill of Lading (BL) verification, and Delivery Order (DO) release
• Providing real-time shipment updates, including transshipment, arrival status, and empty returns
• Tracked O/S receivables and follow-up with customers to ensure timely payment collections
• Prepared and submitted periodic performance reports (weekly, monthly, quarterly, yearly) based on individual and branch sales

Executive- Customer Service - M/s. SEA HAWK LINES PVT LTD

(2016-04 - 2019-03)

• Managed end-to-end customer coordination, handling enquiries and ensuring smooth shipment execution
• Negotiated freight rates with shipping lines and provided accurate quotations to clients and sales teams
• Keep the customers update on upcoming vessels and follow-up for booking
• Handled key documentation including CRO generation, Shipping Instructions (SI), Bill of Lading (BL) verification, and Delivery Order (DO) release
• Providing real-time shipment updates, including transshipment, arrival status, and empty returns
• Tracked O/S receivables and follow-up with customers to ensure timely payment collections
• Prepared and submitted periodic performance reports (weekly, monthly, quarterly, yearly) based on individual and branch sales

Admin & Front office Executive - M/s. APOLLO WHITE DENTAL

(2013-09 - 2016-01)

MBA - Operations Management - Madras University (2014 - 2016)

BBA - St. Thomas College of Arts & Science (2010 - 2013)

HSS - St. Joseph's Matric Hr. Sec. School (2009 - 2010)