Ast Manager – Trade Desk - M/s. SMART MARINE SERVICES PVT LTD
(2024-04)
- Manage and fix monthly MRG for all port pairs
- Quote competitive freight rates for agents
- Monitor and manage location-wise inventory to reduce idle stock and improve utilization
- File monthly slot rates with vessel operators (VO) and feeder operators for sector servicing
- Negotiating slots and filing one-off rates with VO/feeder operators as required
- Verify and approve slot bills based on agreed rate
- Coordinate with agents for export planning and ensuring faster turnaround of units
- Preparing MIS reports and other management reports as required
- Handling renewal and preparation of agency agreements, local tariffs, and cost matrix
- Coordinating with the software team for ERP development and enhancements
- Follow up on SOA payments with Agents
- Co-ordinating with finance team and arranging slot payments for VO
Ast Manager - Customer Service & Docs - M/s. SMART MARINE SERVICES PVT LTD
(2020-12 - 2024-03)
- Sourcing competitive rates from various liners and providing tailored rate quotes to customers based on requirements
- Share vessel schedules with customers to align with their planning and stuffing timelines
- Follow-up with customers to negotiate rates, ensuring business growth and client satisfaction
- Handling shipment-related issues promptly, taking ownership to maintain service standards
- Maintaining daily booking reports and updated HOD
- Once shipment is confirmed, release CRO and follow up on container pickup status
- Follow up on Form 13 docs with customer and apply the same with liner/NVOCC for the planned vessel
- Obtain Shipping Instruction (SI) from the customer and coordinate with Docs team for BL first print or corrections
- Once the vessel has sailed, generating customer invoice based on agreed rates and follow up for payments
- Updating customers with transshipment details, ETA, DO status, and empty container return status
Sr. Executive- Customer Service/Sales Co-coordinator - M/s. SEA HAWK LINES PVT LTD
(2019-04 - 2020-11)
- Managed end-to-end customer coordination, handling enquiries and ensuring smooth shipment execution
- Negotiated freight rates with shipping lines and provided accurate quotations to clients and sales teams
- Keep the customers update on upcoming vessels and follow-up for booking
- Handled key documentation including CRO generation, Shipping Instructions (SI), Bill of Lading (BL) verification, and Delivery Order (DO) release
- Providing real-time shipment updates, including transshipment, arrival status, and empty returns
- Tracked O/S receivables and follow-up with customers to ensure timely payment collections
- Prepared and submitted periodic performance reports (weekly, monthly, quarterly, yearly) based on individual and branch sales
Executive- Customer Service - M/s. SEA HAWK LINES PVT LTD
(2016-04 - 2019-03)
- Managed end-to-end customer coordination, handling enquiries and ensuring smooth shipment execution
- Negotiated freight rates with shipping lines and provided accurate quotations to clients and sales teams
- Keep the customers update on upcoming vessels and follow-up for booking
- Handled key documentation including CRO generation, Shipping Instructions (SI), Bill of Lading (BL) verification, and Delivery Order (DO) release
- Providing real-time shipment updates, including transshipment, arrival status, and empty returns
- Tracked O/S receivables and follow-up with customers to ensure timely payment collections
- Prepared and submitted periodic performance reports (weekly, monthly, quarterly, yearly) based on individual and branch sales
Admin & Front office Executive - M/s. APOLLO WHITE DENTAL
(2013-09 - 2016-01)
