Technical Support Engineer
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Product Support Engineer with 12+ years of experience in SaaS product support, REST API troubleshooting, and enterprise customer management. Proven ability to take full ownership of customer onboarding, requirement understanding, workflow configuration, and delivering end-to-end product training including UAT coordination. Strong background in diagnosing and resolving complex technical issues, performing RCA, and driving timely resolutions through collaboration with Engineering, QA, and Product teams.
Skilled in supporting integrations, API-based workflows, and cloud platforms with hands-on experience using tools such as Jira, Salesforce, Zendesk, and Freshdesk. Adept at preparing accurate reports, maintaining detailed documentation, and creating high quality knowledge base articles to reduce ticket volumes. Fast learner with foundational HTML, CSS, JavaScript capable of quickly adapting to new technologies, working cross-functionally, and delivering exceptional customer experience in US-shift environments.
Technical Customer Support Engineer - SaasAnt
Holy Cross College ( Nagercoil, Tamil Nadu) - Master of Science (Physics) 2011- 2013
