Jessica Gandra

Customer-focused professional with 1 year of experience in an International Voice Process. Experienced in interacting with US customers, explaining debt relief services, handling objections, building customer relationships, and encouraging eligible customers to enroll in company programs. Strong communication, active listening, problem-solving, and customer service skills with the ability to work in fast-paced environments and rotational shifts.

Customer Support Executive – International Voice Process - Telezer Technologies - Jubilee Hills, Hyderabad

• Handled outbound calls with customers across the United States.
• Explained debt relief services and guided customers through the registration process.
• Built customer trust through effective communication, active listening, and empathy.
• Addressed customer queries and objections professionally.
• Maintained accurate customer information and call records.
• Consistently achieved daily and monthly performance targets while ensuring quality customer service.

Bachelor of Technology - Electronics & Communication Engineering - Kodada Institute of Technology and Science for Women (2020 - 2024)

Intermediate - Little Flower Junior College (2020)

SSC - St. Joseph's High School (2018)