Jessica Grace

Operations Analyst with 4+ years of experience in Retail driving process optimization, automation, and cross-functional project execution. Proven ability to manage end-to-end workflows with SME to multiple processes, deliver data-driven insights, and support business strategy through analysis and reporting. Experienced in stakeholder communication, training, and continuous improvement using Lean methodologies.

IND_AP Analyst (L3) - Lowe's

(2026-01 - 2026-04)

• Investigated external fraud cases using tools like CyberSource, Elephant, Email age & MRV.
• Leveraged time tracking and quality assurance to improve team efficiency, execution accuracy, and on-time delivery.
• Standardized case resolution data analyzed to process to improve efficiency.
• Documented findings ensuring compliance and consistency.
• Strengthened planogram and adjacency knowledge through supply chain investigations.
• Drove process improvement by creating a pre-defined case conclusion structure.

Marketing Loyalty Ops (Mentorship) - Target Corporation

(2025-01 - 2025-06)

• Gained hands-on experience with the Ivy tool to support loyalty operations, process flow, and execution efficiency.
• Trained in vendor offer intake validation, reviewing attributes, applying stacking rules, and supporting both digital and paper coupon offers.
• Leveraged understanding in Blue Yonder Space Planning to design and optimize planograms, improving shelf productivity and product visibility.
• Utilized data-driven insights (sales, demand trends) to recommend SKU placement and facings.
• Ensured planogram compliance through audits and reporting, minimizing execution gaps.
• Partnered with merchandising and operations teams to understand in-store execution strategies.

Sr. Specialist Asset Protection Ops (L2) - Target Corporation

(2022-02 - 2026-01)

• Conducted video analytics investigations (Genetec → Trufusion) to identify internal/external theft and high-risk transactions.
• Achieved 100% accuracy, 101% efficiency, and 98% case initiation rate.
• Managed end-to-end process management (TRUSCAN) by pulling inflow reports, analyzing workload forecasts, and supporting resource management to ensure smooth execution and timely delivery; collaborated with cross-functional teams and facilitated weekly partner calls to drive alignment for improved business goals.
• Led end-to-end execution of Data Automation and Greenfield dashboard, improving reporting visibility and decision making for new OKR's.
• Streamlined Truscan video selection logic using Lean Six Sigma and Process engineering team, reducing video inflow and increasing focus on high-probability of skip scan cases by 30%.
• Managed high volume seasonal volume by prioritizing and executing key tasks aligned to business needs, improving turnaround time and maintaining operational efficiency.
• Trained, mentored, and audited for both new and existing team members on processes and knowledge-sharing contributing to improved performance and a collaborative team culture.
• Drove improvements across TruScan, Void Line, Gift Card processes by managing execution and collaborating with the Fraud Investigation team to enable data-driven decisions.
• Independently led store investigations, identified theft trends and patterns.
• Created and maintained SOPs and process documentation as pilot processes.

MBA - Business Analytics - Manipal Academy of Higher Education (2025)

Bachelor of Commerce - Marketing & Finance - Alva's Education Foundation (2021)