Jeya Rao

Dynamic and results-oriented Branch Manager with 6+ years of progressive experience in branch operations, team leadership, customer service, and sales management. Proven track record of achieving 25% year-over-year revenue growth, maintaining 90%+ customer satisfaction scores, and leading teams to 110% of combined performance targets. Seeking a senior Branch Manager opportunity in Bengaluru to drive operational excellence and business growth.

Branch Manager / Counsellor - Shreya Hearing Clinic - Bengaluru

(2023-12)

Spearhead all branch operations including sales, service, administration, and compliance, ensuring consistent operational excellence.

• Lead, mentor, and motivate a team of branch staff to achieve and exceed monthly sales and service targets.
• Design and execute targeted sales strategies resulting in measurable revenue growth and expanded client base.
• Counsel clients on hearing healthcare needs, recommend appropriate hearing aid solutions, and conduct product demonstrations and fittings.
• Deliver 90%+ customer satisfaction scores through proactive complaint resolution, follow-ups, and personalised service.
• Monitor and analyse branch performance data to identify improvement opportunities and implement corrective actions.
• Build and maintain strong relationships with clients, prospects, and business partners to drive referrals and retention.
• Ensure full compliance with company policies, clinical procedures, and regulatory requirements at all times.
• Manage accurate records of client interactions, transactions, and hearing aid maintenance schedules.

Branch Operation Manager - Micro Tattoo Studio - Bengaluru

(2022-05 - 2023-11)

Managed day-to-day branch operations, ensuring efficiency and excellence across all functions.

• Supervised, coached, and appraised branch staff to maximise individual and team performance.
• Oversaw cash handling, transactions, and security procedures with zero financial discrepancies.
• Resolved customer complaints promptly, sustaining high levels of customer satisfaction.
• Implemented and maintained operational policies aligned with organisational guidelines.
• Collaborated cross-functionally to align branch objectives with broader company goals.

Assistant Block Development Officer - Panchayat Samiti - Rajasthan

(2018-01 - 2022-05)

• Identified operational challenges, conducted root-cause analysis, and developed effective solutions.
• Collaborated with multi-disciplinary teams to implement and monitor improvement initiatives.
• Ensured compliance with government protocols and documented processes for future reference.
• Built strong stakeholder relationships and reported progress to senior officials.

Master of Arts - MA - Vardhaman Mahaveer Open University (2014)

Bachelor of Arts - BA - Maharishi Dayanand Saraswati University (2012)