Jeyanthi Radha

Highly organized and detail-oriented Operations Administrator with 14 years of Experience in managing End-to-End Back Office Processes, Customer Service Delivery, Process Optimization, Managing supplies and equipment, and ensuring compliance with Management policies. Adept at coordinating with various departments to maintain a smooth workflow and handling administrative tasks efficiently.

Operations Executive - SquareAthena Consulting Services

(2021-04 - 2026-03)

Overseeing operational management of 110 ATMs, ensuring optimal performance, minimal downtime through diligent monitoring & timely interventions.

• Oversee daily ATM operations with a team of 17 Engineers, ensuring timely completion of routine tasks and adherence to Bank's TAT in maintaining ATM uptime.
• Expertise in ATM Uptime Optimization: Proven track record in reducing ATM downtime through proactive monitoring, coordination with engineers, and timely issue resolution.
• Core Competencies: Experienced in managing Operational Processes by collaborating with internal teams and service partners, to resolve operational issues, improve service efficiency and enhance overall customer experience.
• Process Improvement and Initiative: Committed to operational excellence by increasing ATM hits, ensuring high availability, and adopting proactive measures for continuous improvement.
• Managed day-to-day operational activities across multiple service points (Bank Branches & ATMs), ensuring smooth workflow, high service availability, and minimal operational disruptions.
• Monitored operational performance of the ATM Engineers through regular reporting and analysis, enabling timely issue resolution and improved service efficiency.
• Coordinated with Bank's Branches, Regional Office and other external Stake holders to ensure timely completion of ATM related operational tasks and adherence to Bank's service standards.
• Facilitated effective communication between ATM Engineers teams to ensure smooth implementation of operational processes and business requirements.
• Maintained service quality by proactively identifying operational gaps and supporting corrective actions to improve overall process efficiency.
• Collaborated with cross-functional teams to support process improvements and ensure alignment with organizational policies and service objectives.
• Built and maintained strong professional relationships with stakeholders and service partners to ensure seamless operational support and service continuity.
• Prepared and reviewed operational reports and documentation to track performance, identify trends, and support decision-making.

Operations Executive - Secure Source Technologies Pvt Ltd

(2018-08 - 2021-03)

Operations Executive - Planman HR Pvt Ltd

(2014-12 - 2018-07)

Operations Executive - Team Lease Services Pvt Ltd

(2012-08 - 2014-11)

Master of Science - M.Sc.-IT - Subbalakshmi Lakshimipathy College of Science, Madurai, Tamil Nadu (2009 - 2009)

Bachelor of Science - B.Sc. – Computer Science - Jayaraj Annapackiam College for Women (Autonomous), Periyakulam, Tamil Nadu (2007 - 2007)