Jhaansi Addanki

Dedicated Cloud Infrastructure Administrator with 3.3 years of experience in Azure Infrastructure Administration, Cloud Operations, and Production Support, with exposure to AWS. Skilled in Azure VM, AWS EC2, server monitoring, patch management, backup operations, access management, and Incident Management using ServiceNow. Experienced in troubleshooting server issues, infrastructure monitoring using Grafana, and maintaining SLA commitments.

Seeking an opportunity to contribute my cloud infrastructure skills while continuing to grow in Azure and AWS technologies.

Azure Infrastructure Administrator - WIPRO LIMITED

(2023-03)

• Managed day-to-day Azure and AWS infrastructure operations and production support activities.
• Logged into the Azure Portal and AWS Management Console to monitor and manage assigned cloud resources and servers.
• Managed Azure Virtual Machines (VMs) and AWS EC2 instances, including Start, Stop, Restart and Reboot operations based on approved requirements.
• Monitored CPU utilization, disk utilization, server health and infrastructure alerts using Grafana and cloud monitoring tools.
• Monitored Azure VM health, activity logs and backup status through the Azure Portal.
• Investigated and resolved incidents related to high CPU utilization, high disk utilization, server unavailability and performance issues while maintaining defined SLA commitments.
• Worked on Incident Management using ServiceNow, handling infrastructure-related incidents within defined SLA timelines.
• Analyzed incident details, performed initial troubleshooting and coordinated with relevant teams for incident resolution.
• Updated ServiceNow incident tickets with troubleshooting steps, actions performed, resolution details and closure notes.
• Performed monthly Azure server patching, including Manual Patching and Force Patching, as per organizational procedures.
• Followed approved procedures while performing patching and infrastructure maintenance activities.
• Performed server backup operations, monitored backup status and ensured successful completion according to organizational procedures.
• Verified Azure VM backup status and coordinated with relevant teams for backup-related issues.
• Processed ServiceNow Service Requests for Administrative Access Provisioning, Access Revocation and Password Reset activities.
• Performed access-related activities based on approved requests and organizational security procedures.
• Performed basic AWS operational activities such as Start, Stop and Reboot of EC2 instances based on approved requirements.
• Maintained operational documentation and updated ServiceNow tickets with troubleshooting steps, activities performed and resolution details.
• Provided production support and ensured infrastructure availability while maintaining defined SLA commitments.

Bachelor of Computer Applications - SDHR DEGREE & P.G. COLLEGE (2019 - 2022)

INTERMEDIATE (M.P.C) - SRI CHAITANYA JR COLLEGE (2017 - 2019)

S.S.C - SRI CHAITANYA TECHNO SCHOOL (2016 - 2017)