Jhankar Rayjit

Possess a rich background spanning more than 18 + years in the IT industry, emphasizing project management, software development, and enhancing operational efficiency across Multiple sectors. − Last associated as Engering Manager (Fintech) at One97 Communications Ltd., managed essential operational tasks and spearheading strategic initiatives aimed at improving service delivery and customer satisfaction. − Resourceful in providing direction across the project lifecycle, defining clear objectives, developing strategic plans, and aligning program goals with the overarching strategy while monitoring progress against defined milestones. − Expertise experience with agile methodologies and project management frameworks, facilitating the effective execution of projects from initiation to completion while maintaining adherence to quality standards. − Growth facilitator with impressive success in identifying and resolving complex operational challenges, consistently introducing innovative solutions that streamline processes and reduce costs, contributing to bottom line. − Proven skills in managerial activities entailing rendering technical guidance to the team members, Architecture review, planning, scheduling tasks, holding discussions with different functions and management for analysis, project progress monitoring, and delivery as per quality, time, and budgetary norms. − People-oriented leader with proven capabilities in building high-performing teams of ~23 members towards the accomplishment of common goals.

1.One97 Communications Ltd., Noida | August 2023 – August 2024 as Engineering Manager

2.HCL Technologies Ltd., Noida | February 2013 – July 2023 | as Senior Project Manager

3.HCL Technologies, Noida | July 2007 – August 2012 as Project Leader

4.Netprophets Cybeworks Pvt. Ltd., Noida | September 2006 – June 2007

5.Combine Resources Pvt. Ltd., New Delhi | November 2003 – May 2006 as Senior Software Engineer

Paytm

• Spearheaded daily operations, including transaction processing, customer support, compliance, and risk management, while streamlining processes to improve operational efficiency and reduce costs.
• Led operations team entailing hiring, training, and performance evaluations; implemented KPIs for achievement of operational goals.
• Directed the integration of mobile solutions, payment gateways, UPI, TPAP, and ensured adherence to RBI compliance.
• Cultivated a collaborative work environment to drive productivity & innovation, identifying opportunities for process improvements.
• Managed campaigns, loyalty programs, gift cards, and voucha grams to enhance engagement and drive customer loyalty.
• Engaged with clients to gather requirements and mapped business needs to technology solutions, ensuring effective communication.
• Designed roadmaps and worked with engineering teams to turn requirements into wireframes, specifications, and user stories.