Jhansi Rani

An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Exposure to handling multiple clients. Expertise in handling different domains such as Inbound, Outbound, Sales, collections, Customer service. Team building and bonding skills. Decision making skills.

Assistant Manager for Customer Care (Inbound Process) - Star Health & Allied Insurance Co Ltd - Chennai

(2025-01)

• Joined as a Assistant Manager for Customer Care (Inbound Process)
• Oversee a team of 50 members located in Chennai, ensuring effective management and coordination
• Handle inbound queries and complaints from customers across PAN India, delivering prompt and efficient resolutions
• Implement strategies to enhance customer satisfaction and improve service quality
• Collaborate with cross-functional teams to address customer concerns and ensure seamless service delivery
• Monitor team performance and provide training and support to enhance skills and productivity
• Prepare reports on customer feedback and operational performance to identify trends and areas for improvement

Claims Representative - Golden Enterprises - Chennai

(2017-05 - 2024-12)

• Worked as a Claims Representative "Golden Enterprises", Chennai from 17th May 2017 to 31st Dec 2024
• Reviewed claim submissions to determine eligibility and level of coverage
• Reviewed and verifies age, name, address and principal sum and on insurance applications and policies
• Examined and approved settlement offers before sending to claimants for approval
• Payed and processed claim within authority level
• Managed all customer interactions, handling clients courteously to enhance satisfaction
• Worked collaboratively with colleagues in other departments to obtain accurate information to support investigation and timely resolution of claims
• Contacted customers to update on claims status, settlement amounts and other useful information
• Escalated any suspicions of fraudulent activity to claims manager for further action
• Negotiated claim settlements

Bachelors of Business Administration - Business Administration - Sri Kanyaka Parameswari Arts & Science College for Women (2017)

HSC - Anderson Day Girls Higher Secondary School (2014)

SSLC - Anderson Day Girls Higher Secondary School (2012)