Jhansi Rani

Aspiring HR Executive pursuing an MBA in Human Resource Management with professional experience in Candidate counselling, stakeholder management, training, grievance handling, and process management. Proven ability to mentor team members, resolve employee and customer concerns, coordinate cross-functional teams, and manage high-volume interactions in fast-paced environments. Passionate about Talent Acquisition, HR Operations, Employee Relations, and people development.

International EducationCounsellor at Leap Scholar Pvt. Ltd. (2024-11 – Present)

• Managed high-volume stakeholder interactions for international education services across Germany, Australia, New Zealand, Italy, France, and other European countries.
• Specialized in managing Germany education services, contributing to business expansion and generating ₹4 Lakhs in revenue within six months through successful candidate conversions.
• Mentored and trained five new team members on business processes, CRM usage, communication standards, and performance improvement.
• Coordinated team operations during the Team Leader's absence, ensuring workflow efficiency, issue resolution, and service delivery targets.
• Conducted interview preparation, communication coaching, and behavioural assessments to improve candidate readiness for pre-admission and CAS interviews.
• Resolved stakeholder concerns and escalations through effective communication, empathy, and conflict resolution.
• Managed CRM, MS Excel, payment gateways, and WhatsApp automation while supporting process improvements to enhance operational efficiency, candidate experience, and documentation accuracy.

MBA in Human Resource Management – Jain University (2025-06)

Bachelor of Science in Psychology – St. Anne's Degree College for Women (2021-09 – 2024-06)