Jhansi S
MBA Graduate specializing in HR and Business Analytics
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About
A highly motivated and analytical MBA graduate specializing in HR and Business Analytics. Combines practical banking operations experience in relationship management with a strong academic foundation in HR operations, recruitment, and data-driven analytical reporting. Seeking a challenging Human Resources role to leverage professional skills and contribute effectively to organizational capability and growth.
Experience
Group Relationship Officer / Individual Relationship Officer - IDFC First Bharat Limited
(2023-01 - 2024-04)
- Managed end-to-end customer relationship management and operations, improving core service delivery and satisfaction metrics.
- Streamlined customer loan processing, background verification, and compliance documentation with zero errors.
- Supported business development and active sales activities through strategic client communication and pipeline follow-ups.
- Maintained meticulous customer databases and organized proactive tracking protocols for long-term account updates.
Education
MBA - Human Resources & Business Analytics - Bharath Niketan Engineering College (Anna University) (2024 - 2026)
Bachelor of Commerce - B.Com with Computer Applications - Nadar Saraswathi College of Arts and Science (2020 - 2023)
Higher Secondary Certificate - +2 Commerce & Computer Application - TELC Higher Secondary School, Usilampatti (2020 - 2020)
Secondary School Leaving Certificate - SSLC - TELC Higher Secondary School, Usilampatti (2018 - 2018)
