Jhansi S

A highly motivated and analytical MBA graduate specializing in HR and Business Analytics. Combines practical banking operations experience in relationship management with a strong academic foundation in HR operations, recruitment, and data-driven analytical reporting. Seeking a challenging Human Resources role to leverage professional skills and contribute effectively to organizational capability and growth.

Group Relationship Officer / Individual Relationship Officer - IDFC First Bharat Limited

(2023-01 - 2024-04)

• Managed end-to-end customer relationship management and operations, improving core service delivery and satisfaction metrics.
• Streamlined customer loan processing, background verification, and compliance documentation with zero errors.
• Supported business development and active sales activities through strategic client communication and pipeline follow-ups.
• Maintained meticulous customer databases and organized proactive tracking protocols for long-term account updates.

MBA - Human Resources & Business Analytics - Bharath Niketan Engineering College (Anna University) (2024 - 2026)

Bachelor of Commerce - B.Com with Computer Applications - Nadar Saraswathi College of Arts and Science (2020 - 2023)

Higher Secondary Certificate - +2 Commerce & Computer Application - TELC Higher Secondary School, Usilampatti (2020 - 2020)

Secondary School Leaving Certificate - SSLC - TELC Higher Secondary School, Usilampatti (2018 - 2018)