HR Admin & Recruitment Executive - AI Certs
(2025-09)
- Manage end-to-end recruitment processes, including sourcing, screening, scheduling interviews, and candidate follow-ups
- Coordinate with hiring managers to understand staffing requirements and recruitment priorities
- Handle employee onboarding, documentation, and induction activities
- Maintain employee records, attendance data, and HR databases
- Prepare recruitment reports, trackers, and HR-related documentation
- Support employee engagement initiatives and HR operations
- Ensure compliance with company policies and HR procedures
- Online Chat Representative
Quality Executive - Advantmed India LLP
(2023-06 - 2025-07)
- Assess and Examine Calls Conducted by Agents
- Online Case Evaluation via our RFI Portal
- Performing tasks with oversight from my supervisor. Provide feedback to the agent
- Orient all new staff to the QA procedures and process
Online Chat Representative (OCR) - ETech Global Services
(2019-11 - 2023-01)
- Managing customer data for US universities which includes merging
- Set up student appointments for universities for admission queries or course-related inquiries
- Working closely with my supervisor to sort out any issue and play an active part in a team Working closely with the supervisor to manage the shift for subordinates to maximise our productivity
Project Manager - Core Integra Consulting Services Pvt. Ltd (TCS - iON)
(2017-01 - 2017-06)
- Handling the project for All India IBPS, SBI, RBI, MDS, MD, CAT, and GATE online examinations
- Improved support cycle by capturing, identifying & implementing best practices toward resolving frequently reported support-issues
- Helping my senior colleague to delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
- Helping my senior colleague to develop comprehensive project plans to be shared with clients
Customer Service Manager - Ladbrokes London, UK - London, UK
(2015-01 - 2016-12)
Customer Service
- Promoted a friendly and efficient approach to Customer Service within the Shop to ensure repeat business
- Identified disruptions to customer service and implemented corrective action
Customer Service Manager - Ladbrokes London, UK - London, UK
(2015-01 - 2016-12)
Shop Business Plan
- Prepared, implemented, monitored and updated the shop business plan Controlled shop margin by effectively applying Ladbrokes Company policy Monitored and controlled costs within the agreed budget
Customer Service Manager - Ladbrokes London, UK - London, UK
(2015-01 - 2016-12)
Human Resource Management
- Prepared and implemented staffing schedules
- Identified and addressed staff development opportunities. Further planned and carried out staff training
- Adhered to Human Resources Policies and Procedures
Customer Service Manager - Sports Direct London, UK - London, UK
(2014-01 - 2014-12)
- To greet customers with a sincere and warm welcome and ensure they are aware you are there to help
- Managing shop floor including tidy up, hanging right products with a label To recommend, select and locate the correct merchandise for the customers' needs
- To receive and process cash and card transactions on till
- Be fully updated on product knowledge
- Maintain a customer-friendly and customer-focused environment at all times
- Handle customer complaints
- Sell relevant products and services
- Build customer satisfaction
- Direct calls appropriately to other departments
- Collaborate with the team and meet daily quotas
Counsellor - Ishu Info-net Pvt. Ltd
(2012-01 - 2013-11)
- Listening to students' academic, emotional, social, and behavioural concerns in an open and nonjudgmental way
- Working directly with students to develop solutions and set achievable goals
- Assisting with conflict mediation and resolution between students, students and teachers, or parents and teachers, to ensure students' goals are not disrupted
- Providing one-on-one career guidance and skills assessment to assist with career development
- Helping students prepare for admissions applications and tests
- Providing students with materials related to a career of their choice or career counselling to suit their skills
