Jibon Borgohain
Experienced debt management Specialist with a demonstrated history of working in the financial services industry
About
Commit to the motto of the Organization and put forward a conscious effort investing time and energy to meet the challenge and rise with and for the Organization. Skilled in Negotiation, Customer Service, Sales, Collection, Recovery, Portfolio Handling (NPA), Team Handling, Maintaining Dealer relationship, Dealer Development, Insurance (Death, Theft & Accidental claims).
Experience
State Head-Collection - M/s. Flamingo BPO Technology Solutions Ltd - Guwahati, Assam
Achieved Number one position in Pan India in 20 days of collection.
Sales Manager - M/s. Glorious Motors Pvt Ltd - Biswanath Chariali
Area Head Collection - M/s. Arrise BPO Solution Pvt Ltd (Associate of Tata Motor Finance) - Arunachal Pradesh, Tinsukia & Dibrugarh
Looking after BKT- 15 [+] with having 4 nos of collection subordinates to handle entire portfolio.
HIRE PURCHASE-MANAGER-COLLECTION - M/s. Borah Automobiles Pvt. Ltd. - Dibrugarh
(2018 - 2021)
Authorized Dealer of Tata Motors. Awarded as 'No-1 Tata Commercial Dealer' in north east for achieving 135% Collection Efficiency in the year 2020 to 2021.
- Looking after collection of entire Assam and some parts of Arunachal Pradesh
- Handling a team of 18 numbers collection executives and 3 numbers telecaller
- Daily targets assigned to executives from their allocated list to achieve the target before month end
- Weakly reviewing the targets and their shortfall
- Used to visit some delinquent customer with the executives
- Handling the portfolio of 1.57 crores
- Sincerely handling the dealer liability contracts
- Handling personally the field repossession activities up to some extent
- Settling the high defaulter contracts my giving maximum discount
- Co-ordinate and follow-up regarding insurance related issues (accidental / death claims)
TEAM Leader – Collection (Bucket 0-11) - TEAM SPACE Financial Services (A part of TATA MOTOR FINANCE) - Manipur
(2017 - 2018)
Looking after M/s. M G T Motors & M/s. Tidim Motors. Reporting to State Collection Head, Tata Motor Finance Ltd.
- Looking after entire G2 contracts of both the Dealer in Manipur
- Handling Customer directly
- Personal field visit to the delinquent cases
Team Leader (Sales & Collection) - Mahindra & Mahindra Financial Services Ltd. - Jorhat, Assam
(2007-11 - 2016-06)
Reporting to Territory Manager (TM), Mahindra & Mahindra Financial Services Ltd. Achieved the 'Territory ki Pratistha award' as best performer for business for the year 2010-2011. Setting up of a new branch at Sibsagar and awarded for reaching the breakeven at just 6 months. Post also awarded for developing the Jorhat branch.
- Looking after collection & sales of Bongaigoan, Guwahati, Jorhat, Sivsagar & Golaghat District
- Handling 24 numbers of executives (for both sales & collection)
- Handling the portfolio of 8 cores (Current Due)
- Detailing about the financial schemes to the customers
- Maintaining dealer the relationship
- Make the cases matured as soon as possible
- Managing and monitoring the outsource employees of said area regarding collection
- Specially looking the High defaulters (NPA) of entire 3 District, and reduce the NPA Level to Unsolvable level by collection
- Maintaining and handling of repossession agent and repo stock as well as auction of repo stock
- Co-Ordinate and follow up with Insurance Co for claim and settlements
Customer Relation Executive (Collection) - e-Nxt Financial Pvt. Ltd (Associate of TATA Motor finance) - Guwahati
(2005-08 - 2006-06)
- Preparation of to be auctioned vehicles and maintaining records of the same and coordinating with H.O & Bidders
- Issuing the sizing list of the defaulters
- Keeping tracks of insurance claim
- Close eye to the day to day collection figure
Marketing Manager (C.V) - e-Nxt Financial Pvt. Ltd (Associate of TATA Motor finance) - Guwahati
Division: Marketing (Finance). Became the 'USTAD' 1ST Runners up Title in the month of Oct'2007.
- Looking after direct marketing of TATA Motor Finance (finance wing)
- Managing finance sales in co-ordination with M/s. French motor co.pvt ltd
- Managing finance market share of 60% approx per month, in comparison with other finance (off take)
Marketing officer (Both sales & collection) - Allfin Solution Services Ltd (Associate of Ashok leylandFinance Ltd) - Tezpur, Assam
(2001-06 - 2005-05)
- Handling customers both 2wheeler, Car & Commercial Vehicles
- Detailing about the financial schemes
- Signing of Agreements
- Closing of matured cases as early possible
- Making of Files
- Releasing of the dealer payments at the earliest
- Collection and issuing of post dated cheques of the customers
- Repossession of vehicles
Education
B. Com - Guwahati Commerce College, Guwahati University
