Jijeesh Jithu

Result-driven Design Engineer with 10+ years of experience in glass furnace design, order management, and customer service at Saint-Gobain India Pvt. Ltd. Skilled in AutoCAD, Creo Parametric, and SAP (SD & MM). Strong expertise in 3D modeling, GD&T, feasibility studies, and manufacturing drawings. Proven ability to deliver customized technical solutions and manage projects from concept to delivery.

Process leader (Order management) at Saint-Gobain India Pvt. Ltd. (2026-01 – Present)

• Managed end-to-end order process from order entry, scrutiny, order conversion, and execution through to delivery, ensuring accuracy and timely fulfillment.
• Converted customer enquiries into sales orders based on approved quotations, order entry validation, and commercial review.
• Reviewed and validated Purchase Order (PO) against quotations, previous order submissions, pricing, and contractual requirements.
• Performed final pricing validation based on sales inputs, commercial agreements, and customer-specific terms.
• Conducted technical clarification reviews with customers and coordinated with manufacturing/plant teams to ensure accurate execution.
• Coordinated with Sales, Production, Planning, Warehouse, Procurement, Logistics, and Customer Service teams to ensure seamless order fulfillment.
• Monitored order progress, production schedules, stock availability, dispatch, and delivery timelines while proactively resolving order-related issues.
• Processed order amendments, cancellations, returns, and customer change requests with minimal impact on delivery commitments.
• Maintained accurate order records in ERP/SAP systems, ensuring data integrity, traceability, and real-time order tracking.
• Prepared daily, weekly, and monthly order status reports, backlog reports to support operational decision-making.
• Served as the primary point of contact for customers regarding order status, delivery schedules, product availability, and technical clarification.

Design Engineer (Order management) at Saint-Gobain India Pvt. Ltd. (2022-09 – 2025-12)

• Prepare cutting and general assembly drawings for glass furnaces using AutoCAD
• Design alternative proposals and feasibility sketches to meet customer specifications
• Coordinate with production and sales teams for process clarifications and order tracking
• Manage SAP SD & MM modules
• Develop 3D assembly drawings using AutoCAD and Creo Parametric.
• Material experience: Alumina-Zirconia-Silica (AZS)
• Design and optimize glass furnace components
• Create digital mockups and prototypes
• Develop manufacturing drawings with GD&T
• Conduct structural analysis and fixture development
• Participate in designing automation projects
• Technical analysis of complex drawings
• Ensure compliance with standards
• 5S and EHS initiatives
• Inventory In-Charge, 5S Coordinator, EHS Associate

Technical Assistant (Offer management) at Saint-Gobain India Pvt. Ltd. (2015-06 – 2022-09)

• Preliminary analysis based on customer drawings
• Customer clarifications and data handling
• Prepare technical offers for glass furnaces
• Weight estimation using Creo Parametric
• Manufacturing feasibility studies
• Refractory block treatment analysis
• FDTAP clarification processing

B.E in Mechanical Engineering – Anna University

Diploma in Mechanical Engineering – Hindustan Polytechnic College (2015)

Vocational Higher Secondary in Electrical – GVHSS (2013)