Jijesh Cp

Focusing on continual development in professional skills, to excel and acquire a challenging position in the field of HR - Payroll and Customer Service utilizing knowledge, experience and skills.

Senior Specialist - Payroll Service at Zellis India Ltd (2018-07 – Present)

• Processing and auditing UK Payrolls for clients.
• Processing various sickness inputs for Weekly, Monthly and Lunar pay groups.
• Creating various payroll reports in MS Office tools like Word & Excel and also Resource Link.
• Giving training and support for newly hired employees to the payroll environment.
• Handling core process for DHL (Backpay for monthly, Lunar payrolls for almost more than 4000 employees every month.
• Handling all sorts of queries from clients and onshore team members directly through Calls, Emails & Chats.
• Experience with payroll tools like Greytip HR, ServiceNow, MyHRW and NetSuite.
• Training and allocation of work to team members by monitoring their workflow for efficiency and quality.
• Handling processes for P45 tax forms, Court orders, Paternity, AE Pension, Mailsmart, Sickness and Payrun reports, Cognos reports for monthly and weekly Pay groups.

Senior Associate-Employee service at NGA HR India Ltd (2011-03 – 2018-06)

• Overall responsibility of employee database (which includes adding new information, coordinating approval from respective Managers and verifying application of the same).
• Preparation of all relevant HR letters (Promotion, Re-designation, Salary Restructure, Merit Increase Letters, Experience Letters, related documents/ certificates as per the requirement of employees in consultation with the Management with reference to Company policies.
• Responsible for employee attendance records and ensuring employee punctuality.
• Conducting employee orientation and facilitating new joiners with their joining formalities. Maintaining and systematically updating master database (Personal file, Personal database) of each employee.
• Handling US clients and employees adding employee benefits and database records and processing medical and insurance benefits in US database portal
• Handling Leave for the employees in AMS (Absence Management tool) after the dates are captured.
• Updating Compensation and employee details in PeopleSoft
• Cross training the team members and explaining them about the process and control points to find the errors.

Relationship Executive at Consim Info Pvt Ltd (Bharat Matrimony) (2010-05 – 2011-02)

HR - Officer at Sejal Architectural Glass Ltd (2009-01-02 – 2009-12-30)

• Office Administration (Transport & Canteen) and also looking after HR- Recruitment and Selection, Training, Coordinating with Management Events and Campus Interviews.
• Joining Formalities – Pre Employment Medicals & Joining Intimation Report.
• Organizing and Conducting Induction Programs for Training and Development
• Handling End to End Recruitment & Selection
• Ensuring all documents in place before processing Offer Letter
• Updating the attendance of employees for salary processing
• Handling HR operation like Joining Formalities, Confirmations, transfers and Exit
• Interviews and relieving formalities

Customer Care Executive at Vcustomer (2008-06 – 2008-11)

UK semi-voice process handling UK clients for tech support process on contract basis

Process Executive at Infosys BPO Ltd (2008-01 – 2008-05)

Senior Customer Care Executive cum Quality Executive at Tata Serwizsol (TTSL) (2006-07-18 – 2007-10-22)

MBA in HR – NIM (2013)

M.COM in Human Resource Management – MAHARAJA SAYAJIRAO UNIVERSITY (2005)

B.COM in Management – SOUTH GUJARAT UNIVERSITY (2004)