Professional Service Delivery & Support Manager
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Strategic and client-focused Professional Service Delivery & Support Manager with 11+ years of experience in EPM consulting, enterprise solution delivery, and customer support management. Demonstrated success in leading large-scale CCH Tagetik implementations, managing global client engagements, driving delivery excellence, and ensuring successful project execution across complex business environments.
Professional Service Delivery & Support Manager - SAM Corporate - Dubai, UAE
(2021 - 2026)
Deep expertise in EPM solution design and implementation, with a proven track record of driving end-to-end delivery of FP&A, financial consolidation, and reporting solutions. Experienced in leading enterprise-scale engagements, managing key stakeholders, and ensuring successful execution of complex projects within dynamic business environments.
Team Lead - SAM Corporate - Dubai, UAE
(2017 - 2020)
Strong background in business requirements gathering, financial analysis, data integration, and validation, with hands-on involvement in performance optimization, user training, and post-implementation support to ensure effective solution adoption and business value realization.
Oracle forms and reports developer - Jinisys - SAIF Zone-Sharjah
(2013 - 2016)
Expertise in Oracle ERP system design, development, and end-to-end implementation, covering requirement analysis, development, testing, and production support across diverse business domains.
Software Test Engineer - Infosys Technologies Limited - Mysore, India
(2013 - 2016)
Functional testing professional with experience supporting a major US banking client in delivering high-quality software solutions.
Bachelor of Engineering - Computer Science - Anna University (2008 - 2012)
