Jinay Gadiya

Results-driven Project Lead and Senior QA Engineer with 6.5+ years of progressive experience in project delivery, quality assurance, system integration, and cross-functional team leadership across Agile and Hybrid environments. Proven track record leading enterprise CRM migrations, cloud platform migrations, and post-merger organizational transformations supporting 80,000+ active users. Expert in stakeholder management, risk management, and data migration strategy, with a consistent record of delivering complex programs on time while holding firm on quality.

Recognized by global CTO for a 30–35% system performance improvement and 30% reduction in transaction time. Scaled from QA contributor to full delivery owner — managing teams of 21+, shaping project frameworks, and driving measurable business outcomes.

Project Lead / Lead Quality Analyst at Spiro (2025-02 – Present)

• Led end-to-end enterprise CRM migration from Zoho to an in-house platform; managed full project lifecycle for a 15-member cross-functional team spanning CRM, consumer applications, and operational systems.
• Directed data migration strategy including complex data mapping, API integration validation, and middleware implementation — delivering ~30% reduction in customer transaction time at swapping stations.
• Identified critical IAM integration risks during execution; made the strategic decision to delay release, resolved all issues through additional validation cycles, and ensured stable rollout for 80,000+ active users — preventing a high-impact production incident.
• Held firm on stability-first position under direct stakeholder pressure for early release, managing expectations with data-backed risk assessment; decision resulted in formal appreciation from the global CTO.
• Achieved ~30–35% improvement in system performance post-deployment through coordinated middleware integration, architecture optimization, and phased regional rollout.

Senior Quality Analyst / Team Lead → Senior QA Engineer → QA Engineer at Cyncly (formerly 2020 Pvt Ltd) (2019-12 – 2024-12)

• Led a 21-member QA team through full platform integration and organizational transformation following a multi-company merger — managing hiring, onboarding, mentoring, and role transitions from testing to production support.
• Introduced POD-based team model aligned to customer segments, reducing cross-team dependencies within the first few sprint cycles and improving independent delivery across 450+ enterprise accounts.
• Owned the quality workstream for Content in Cloud (CiC) migration within a 50-member team; defined test strategy, validation checkpoints, and risk mitigation plans for complex product catalog data mapping.
• Identified a platform limitation during cloud migration; defined and presented an alternative structured data export approach to stakeholders, obtained approval, and formally documented the constraint — maintaining delivery without delays.
• Designed and executed 200+ manual test cases; improved testing efficiency by 35%, reduced post-release defects by 80%, and drove a 75% reduction in defect recurrence through systematic root cause analysis.

Bachelor of Engineering – Sinhgad College of Engineering, Savitribai Phule Pune University (2013 – 2017)