Jisha Jinny

Head of Administration with a proven track record at D Y Patil International School, adept in operations management and organizational leadership. Led the improvement of administrative processes to enhance overall efficiency and workflow. Skilled in human resources management and office administration, successfully improved staff coordination and event execution.

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Manager - Administration - B. D. Somani International School - Kharghar

(2026-01 - 2026-06)

• Lead and supervise the administrative team, ensuring efficient day-to-day school operations
• Manage vendor relationships, negotiate annual contracts, and secure Director approvals
• Develop and implement policies and procedures for efficient school administration
• Oversee the maintenance, safety, and cleanliness of school facilities
• Manage security and ancillary staff to ensure a safe environment for students and staff
• Supervise key support services, including transport, canteen, and infirmary
• Plan and manage the administrative budget in coordination with senior leadership
• Monitor expenses to ensure cost control
• Prepare reports and present updates to management and governing bodies
• Act as a liaison between academic staff, administration, and parents
• Oversee school management systems and IT infrastructure maintenance
• Coordinate and manage school events, ensuring smooth execution

Manager - Administration - D Y Patil International School - Worli

(2024-02 - 2025-12)

• Lead and manage the administrative staff to ensure smooth daily operations
• Develop and implement policies and procedures for efficient school administration
• Oversee the maintenance, safety, and cleanliness of school facilities
• Ensure that all school infrastructure meets health and safety standards
• Manage security services, Ancillary staff to provide a safe environment for students and staff
• Oversee transport, canteen, and other student support services
• Oversee the infirmary
• Prepare and manage the school's administrative budget in coordination with the Head of School
• Monitor expenses to ensure cost efficiency and compliance with financial policies
• Oversee recruitment, onboarding, and training of non-teaching staff
• Oversee recruitment, onboarding of the teaching staff
• Oversee the exit formalities of all the exiting staff
• Manage staff records, attendance, and performance evaluations
• Handle staff grievances and ensure compliance with labor laws
• Ensure the school complies with government regulations, licensing requirements, and international standards
• Prepare and submit reports to the school management, board, or other governing bodies
• Act as a link between teaching staff, administrative staff, and parents
• Address inquiries and resolve administrative issues effectively
• Oversee the use and maintenance of school management systems and IT infrastructure
• Ensure that administrative processes are digitized for efficiency and accuracy
• Coordinate logistical support for school events, examinations, and extracurricular activities
• Ensure all events are conducted smoothly and in compliance with policies
• Identify and implement ways to improve administrative processes
• Stay updated with best practices in school administration
• Attending the PTA meetings and maintaining the MOM

Assistant Manager - Administration - D Y Patil International School - Worli

(2022-01 - 2024-02)

• Supervising day-to-day operations of the administrative department and staff members
• Hiring, training, and evaluating employees, taking corrective action when necessary
• Managing the entire Transport system for DYPIS Worli
• Make sure the school buses are safe for students to travel
• Assign duties to the Bus Drivers and Bus Mothers
• Manage the arrival and dispersal of students and ensure the availability of the Transport system during emergencies
• Arrange Transport for various field trips – Local and International
• Assist in flight booking and hotel booking of senior staff members
• Scheduled events/meetings, attended meetings, and maintained official records
• Organized Graduation Ceremony, Career Fair, and all other major events
• Handling the ECA (Extracurricular activities) and Athletics
• Circulars, valuable information were shared with parents from my end
• Overlook the Vendor Agreements, Purchase of classroom resources and overall, all activities of the entire school
• Managing the Bills, Petty cash, Infirmary
• HR – Handling recruitment, onboarding and exit of the staff

Assistant Manager - Administration - Oberoi International School - JVLR Campus

(2020-02 - 2021-10)

• Manage the admin team
• Assign Job roles to all in the team and to ensure smooth functioning of the department
• Managing the entire Transport system of Oberoi JVLR campus
• Make sure the school buses are safe for students to travel
• Assign duties to the Bus Drivers and Bus Mothers
• Manage the arrival and dispersal of students and ensure the availability of the Transport system during emergencies
• Arrange Transport for various field trips
• Handle and plan the entire purchase, distribution of Uniform and stationery for the students
• Managing the Local, Residential and International Trips for Students and Teachers
• Managing the ECA (Extracurricular activities) and Athletics
• Overlook the Vendor Agreements, Purchase of classroom resources and overall, all activities of the entire school
• Managing the Bills, Petty cash, Infirmary
• Coordinate with the accounts team for vendor payments and for making of the Budget every Academic year
• Manage all Teaching staff requirements such as Academic calendars, Staff T-Shirts etc
• Manage the Fixed Assets
• Coordinate for the events with other departments

Executive Assistant – Vice Principal - JBCN International School - Parel Campus

(2017-01 - 2020-02)

I started working with the Organization as PA to IBDP Coordinator, and was responsible for handling all documents for the Authorization of IBDP at JBCN along with all Administration work. During this capacity also, handled the middle school. Later got promoted to being PA to Deputy principal – Secondary and currently am the PA to Vice Principal. As a PA to Vice Principal, was responsible in handling the entire Secondary department including the IBDP and IGCSE in JBCN.

• Was responsible to handle the entire book list and stationery list of learners
• Was a part of the core IBDP Team and working closely for the Authorization of IBDP
• Handling all the International Transactions related to the IB School, following with the Head office and making sure that the payments are cleared on time
• Doing Substitutions
• Arranging for the cover work
• Liaise with students, staff, parents and the community regarding appropriate issues and resolutions in a calm, professional, efficient manner
• Facilitate and provide quality and efficient communication, written and verbal, between the Deputy Principal, Principal, Leadership, staff and members of the School community, actively promoting the School's mission, values and goals
• Build and sustain positive relationships with staff, parents, students and other members of the School community
• Organize and co-ordinate the Deputy Principal's meetings and appointments and maintain the Deputy Principal's diary, including making travel arrangements as required
• Provide effective and efficient administrative and organization support to the Deputy Principal
• Word processing, letter writing, editing and proofing documents in line with the School's standards and style guides
• Develop and maintain efficient document and file management systems – hard copy and electronic
• Create appropriate verbal and written responses to issues and communicate to the School community as directed by the Deputy Principal
• Research and/or gather relevant data on specific directed topics to enable the Deputy Principal to respond to issues
• Compile and collate relevant documentation as required
• Assist with research, prepare documents and draft correspondence as directed
• Attend to daily correspondence, prioritizing for the Deputy Principal
• Ensure all policies and procedures are accurately maintained
• Assist in the preparation of school related documents including, but not limited to, the Record Book and Annual Calendar
• Provide administrative support as required
• Manage events and function bookings including all administrative tasks, follow up and communication
• Assist in the organization of major events
• As directed by the Deputy Principal, provide back-up coverage for Student Services Reception as required and by agreement with the Deputy Principal
• Comply with the School's Occupational Health and Safety policy as amended from time to time

Admission Officer, PA to the Board of Directors/Administrator - RBK International Academy

(2014-01 - 2017-01)

Company Overview: An IB World School (Part of RBK Educational Institutions Pvt Ltd). Started working with the Organization as the Admin Purchase Executive and was responsible in handling the entire purchase department in RBK International Academy and later on was promoted to the Admission department and also as the PA for the Directors.

• Was responsible to handle and plan the entire distribution of the stock for the RBKIA Students and Staff along with maintaining the central stock
• Maintaining all files related to Vendors & Other Purchase related Files
• Dealing with the Vendors for various quotes of Books required by the school
• Handling the entire Transport system of RBKIA
• To make sure the school buses are safe for students to travel
• To assign duties to the Bus Drivers and Bus Mothers
• To handle the dispersal of students at the end of school and also ensure the availability of the Transport system during emergencies
• To arrange Transport for various field trips
• Handling Travel booking (domestic an international), arranging meetings, keeping track of Appointments, booking of conference rooms& arranging for Conference Calls
• Taking the MOM of all important meeting like the SMT, Parents and the Coordinators
• Handling all the Admission Enquires of parents who walk in, through Online, and phone calls
• Giving an entire presentation of the school along with a school to all interested parents
• Working closely with the Marketing Team in regards to bring forth more admissions
• Admin: Supervising Housekeeping, checking invoices and challans, billing payment & making Purchase orders & Payment Release for all the invoices received
• Handling all the Visa Related work of the expats, The FRRO process, Ticket Bookings, Accommodation etc
• Checking / Replying to CEO Emails
• Other Routine Administration work
• Currently a part of the core MYP Team and working closely for the coming 5 year Evaluation
• Arranging the Photographer and looking at other major arrangements during school functions
• Working closely with the Head Office for clearance of payments and other school related work
• Handling all the International Transactions related to the IB School, following with the Head office and making sure that the payments are cleared on time

Administrator - U M Khona

(2012-01 - 2013-12)

• Managing all the Incoming and Outgoing Calls
• Tracking All the STD & ISD calls made from Office
• Handling the Incoming & Outgoing Couriers
• Attending clients calls
• Attending to visitors who come to the office
• Handling all the Travel Bookings (domestic and international), arranging meetings keeping track of appointments, booking of conference rooms& arranging for Conference Calls
• Routine administration work
• Admin: Supervising Housekeeping, checking invoices and challans, billing payment & making Purchase orders & Payment Release for all the invoices received
• Maintaining all files related to Vendors & Other Purchase related Files
• Calling up Vendors for Quotes
• Maintaining attendance for drivers
• To assign work to Drivers & monitor the record books
• To help the HR(Data Entry for the HR team), Source Resumes
• Accounts team – Payment Follow-up etc
• Handling of purchase of Data Cards/ their bill payments & other IT related duties

Back Office - Gemini Power Hydraulics Pvt. Ltd

(2010-07 - 2011-12)

• Handling the Back end of sales in Construction Division
• Making Quotations from various enquires that come from the Principles
• Following up the Quotations with the clients
• Interacting with the Principles across in relation to Prices, Stock etc
• Maintaining & Updating CS & DCR of Product Heads and Engineers
• Arranging for Tender Quotations
• Acting as Executive Assistant to the CEO
• Handling Travel Booking (Domestic & International) for All
• Arranging for Conference Calls / Appointments & meetings
• Preparing Letter for Visa for our principles and others
• Checking / Replying to CEO Emails
• Other Routine Administration work

Back Office - Core Projects and Technologies Pvt.Ltd.

(2008-06 - 2010-06)

• Handling all the Incoming and Outgoing Calls
• Tracking All the STD & ISD calls made from Office
• Handling the Incoming & Outgoing Couriers
• Attending clients calls
• Attending to visitors who come to the office
• Handling all the Travel Bookings
• Routine administration work
• Handling Travel booking (domestic and international), arranging meetings, keeping track of appointments, booking of conference rooms& arranging for Conference Calls
• Admin: Supervising Housekeeping, checking invoices and challans, billing payment & making Purchase orders & Payment Release for all the invoices received
• Maintaining all files related to Vendors & Other Purchase related Files
• Calling up Vendors for Quotes
• Maintaining attendance for drivers
• To assign work to Drivers & monitor the record books
• To help the HR team to Source Resumes for Various Positions
• Data Entry for the HR team
• Handling of purchase of Data Cards/ their bill payments & other IT related duties
• Provide assistance whenever required

Front Office Executive - Way to Wealth Securities Pvt. Ltd.

(2006-05 - 2007-08)

• Handling all the Incoming calls
• Handling the attendance for the Western Region
• Coordinating between the Regional Office and the Bangalore Head Office
• Tracking Leaves & offices Details & Leaves
• Attending clients calls
• Attending to visitors who come to the office
• Routine administration work

Bank Officer - HSBC Bank

(2003-02 - 2006-03)

• Establishing contact with the delinquent card holders and convincing them to make the overdue payments
• Converting potential "promise to pay" to actual recoveries by ensuring that the calls and follow-up calls made are assertive, but without any unpleasantness
• Resolving customer queries and effectively handling customer disputes
• Identifying potentially high-risk cases to be handed to the Field Verification Agent / Debt Collection Agent at an early delinquency stage
• Taking daily MIS and feedback on potential segments
• To be a mentor to the new joiners
• To meet incoming Customers/Solve their Queries & Collect Payments
• Liaison with the back offices, Other departments, External and Internal
• Ensure all daily processes are controlled and all procedures are adhered too
• Ensure Filing is up to date and easily accessible

Customer Service - ICICI Bank

(2001-10 - 2003-02)

Placed in the Banking Department

• To solve the queries of the customers regarding their banking a/c's
• To cross sell other ICICI products like ICICI credit cards / personal loans etc
• Introducing various financial packages offered by the bank
• Coordinating between bank and the client and also responsible for customer satisfaction

B.COM - VES College of Arts, Science and Commerce (2001-05)

H.S.C. (COMMERCE) - Atomic Energy Junior College (1998-06)

S.S.C. - Padua High School (1996-06)

COMPLETED COURSEWORK TOWARDS COMPUTERS - Bostons