Marketing Manager at BMD Packaging (2025-12 – Present)
- Developed and managed the company's overall marketing strategy to increase brand visibility and product sales.
- Created and onboarded seller accounts on major e-commerce platforms including Amazon, Flipkart, Meesho, and other online marketplaces.
- Managed complete product listing process including product descriptions, pricing, catalog creation, and inventory updates across online platforms.
- Handled digital marketing campaigns through Facebook, Instagram, WhatsApp Business, and other social media channels to promote products and generate customer engagement.
- Increased online sales by implementing promotional campaigns, customer outreach, and marketplace optimization strategies.
- Coordinated branding and packaging design activities to improve product presentation and market appeal.
- Monitored marketplace performance, customer reviews, and competitor pricing to improve product positioning.
- Built relationships with distributors, retailers, and customers to expand market reach and improve business growth.
- Analyzed sales performance reports and developed strategies to improve revenue generation and customer retention.
- Supported business expansion by identifying new sales channels and market opportunities for company products.
Operations Manager at Hilux Courtyard (2025-01 – 2025-11)
- Oversee overall hotel operations, including Front Office, Housekeeping, and F&B departments to ensure smooth daily functioning.
- Implement standard operating procedures (SOPs) to enhance guest satisfaction and service quality.
- Monitor budgets, control costs, and ensure profitability targets are achieved.
- Lead, train, and motivate departmental teams to achieve operational excellence.
- Coordinate with management for strategic planning and revenue improvement initiatives.
Front Office Manager at Hilux Courtyard (2024-01 – 2025-01)
- Managed front office operations ensuring seamless guest check-in/check-out experiences.
- Handled guest complaints and feedback with professionalism, maintaining high satisfaction scores.
- Trained and supervised front office staff on service standards and communication skills.
- Coordinated with housekeeping and maintenance for room readiness and guest comfort.
- Assisted management with daily revenue reports and occupancy forecasting.
Front Office Manager at Kovilakam Residency (2022-09 – 2023-12)
- Supervised front desk operations with a focus on personalized guest service.
- Maintained guest records, billing accuracy, and reservation systems.
- Ensured smooth coordination between departments for efficient service delivery.
- Managed VIP and group arrivals, ensuring special requests and preferences were met.
Front Office Manager at Woodbine Foliage (2021 – 2022)
- Directed all front office functions including reservations, cashiering, and guest services.
- Implemented new check-in/check-out procedures to reduce guest waiting time.
- Monitored guest feedback and initiated service improvement measures.
- Supported management in staff scheduling and training programs.
Reservation Executive at Cherai Beach Resorts (2020 – 2021)
- Handled room reservations through calls, emails, and online booking platforms.
- Maintained accurate inventory and ensured maximum occupancy levels.
- Coordinated with the front office and sales team for group and event bookings.
- Processed advance payments and ensured billing accuracy.
Front Office Supervisor at Cherai Beach Resorts (2019 – 2020)
- Supervised day-to-day front desk operations and ensured adherence to service standards.
- Supported front office manager in staff training and duty allocation.
- Assisted in resolving guest queries and special requests.
- Monitored shift reports and cash handling procedures.
Guest Associative at Club Mahindra (2017 – 2018)
- Welcomed guests and assisted with check-in/check-out procedures.
- Provided resort information, activity details, and membership assistance.
- Maintained guest relations by handling inquiries and resolving concerns promptly.
Front Office Assistant at Cherai Beach Resorts (2015 – 2017)
- Managed guest arrivals and departures efficiently.
- Handled room keys, guest mail, and phone inquiries.
- Supported reservation and cashiering activities at the front desk.
