Jishan Tahsildar

Accomplished and dedicated professional with Nine years of experience developed through working with various companies. My key strengths include time management, customer service, Leadership/Teamwork, and effective communication with key stakeholders. Throughout my career, I have adapted to change with ease while finding solutions to unexpected problems.

I have completed a master's degree in management studies within Finance. Currently seeking opportunities within finance, to utilize my knowledge, education, and experience while developing my key skills.

Production Management Intern at PepsiCo Walkers Crisps (2024-01 – Present)

• Identified good packs of crisps within the production line through observation and analysis, leading to improved productivity.
• Collaborated with cross-functional teams to identify areas for improvement and implement effective solutions.
• Assisted in the development of production schedules for optimal resource allocation and workflow management.
• Participated in safety audits, addressing issues promptly to maintain a safe working environment for all team members.

Senior Associate at TATA Consultancy Services (2022-07 – 2023-10)

Worked for Travelport - Quality Assurance - Rapid Reprice Team. A profile in which I had to work on quality analysis for a client and needed to keep an eye on work for the betterment of automation scripts so that it would help to meet the requirements of the client.

• Working on automation scripts running an analysis part for Travelport (airline ticketing).
• Identified and resolved complex issues within the automation process of airline ticketing to ensure a seamless process for the end user (B2B), and sent reports in Excel to the client.
• Daily report generation and KPI update to on-site senior clients, highlighting key actions and timelines from issues arising within the system.
• Managing a team, preventing and solving issues, while allocating tasks and actions according to key priorities and deadlines.

Senior Customer Associate at Akbar Travels Online Pvt Ltd (2017-04 – 2022-06)

• Assisting customers in issuing tickets, reissuing tickets, and canceling air travel arrangements.
• Making daily reports about the calls and emails, which show data on how many calls and emails have come in a day, and sending them to the Team Leader and Manager daily.
• Provided primary customer support to internal and external customers.
• Providing excellent customer service to all clients, while handling difficult situations with ease.
• Building a positive reputation and a loyal customer base by paying attention to detail and communicating with customers proactively on every occasion.
• Generating leads and converting them into sales through understanding customer needs.

Front Desk Executive at Supreme Aircon Pvt (2016-02 – 2017-02)

A service center of Daikin Air Conditioning provides service to customers regarding their air conditioning, repairs, damaged products, and making reports on every product.

• Managing team members, target setting, and dividing work among each team member daily.
• Prepared weekly employee work schedules to meet operational needs.
• Maintain team attendance daily for every week.
• Managing the product's incoming and outgoing counts on Excel.

Medical Process Associate at Accenture Pvt Ltd (2014-12 – 2016-01)

Communicating with clients based in the USA and processing medical insurance claims is the key part of my role, while identifying payable claims and differentiating claims that are not covered by the insurance policy within the back policy.

• I am proficient in reviewing crucial documents, and efficiently handling claims.
• Record the details of the claim that came from the client, and the results of the claims.

MBA in Finance – Anjuman-e-Islam's Allana Institute of Management Studies (2020-10)